The UPS Store

4.5
153 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6888 in Conroe offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shops At Harpers Crossing On Highway 242 And Montgomery Creek Ranch Trail/Harpers Trace.

Details

  • DeliveryNot available

Location

The UPS Store
9803 Hwy 242, Conroe, TX
77385, United States

Hours

Reviews

4.5
153 reviews
5 stars
131
4 stars
3
3 stars
1
2 stars
1
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight excellent customer service, with staff being described as friendly, helpful, and professional.

Efficiency

Many customers appreciate the quick and efficient service, often noting that they are in and out quickly even during busy times.

Mixed Experiences

While most feedback is positive, there are a few negative reviews regarding specific staff members and experiences, indicating inconsistency in service.

Convenience

The location is frequently praised for its convenience, making it a preferred choice for many customers.
  • NG
    Nelia Gallardo
    Jan 15, 2026
    1.0
    Alert When Shipping a Package at UPS Store on 242 If you plan to ship with UPS, create your own label and shipment so you keep control of your package. I do not recommend shipping through this store. They don’t care your package and the costumers I had a very bad experience I shipped a package through this store, and it was marked as delivered to an incorrect address. When I contacted UPS, they told me need to contact to the store because the store is the owner of the package, not the customer. This means you cannot handle any information for your package directly with UPS. I tried calling the store multiple times. The phone rang repeatedly with no answer. I had to call about eight times, and they only answered on the ninth call, which caused me to lose time and created unnecessary stress. When I finally reached someone, she was told me that only the manager could help, and she cut off my call when I didn’t finish, the manager was no at the office until 11 am, but no one ever called me back or followed up. Nobody looked for the package. I called again and the employee reminded to the manager at that time :( , but didn’t tell me nothing just need to wait for UPS. the UPS store even opened a claim without consulting me or explaining the process. No UPS insurance was claim. Customer service was poor and unprofessional. So sad for this
  • RJ
    Rachel Jarrell
    Dec 26, 2025
    5.0
    I’ve been coming to this UPS store since they first opened and they were slow. I am so happy to see they’ve become so busy over the years. Every time I come I am always treated with excellent customer service. I love supporting this family- owned small business.
  • AC
    Ashontee Cook
    Dec 16, 2025
    5.0
    I love this location they are always so nice. Even the customers here are nice. This is my favorite location they always take great care of the customers.
  • KM
    Kelly M.
    Nov 30, 2025
    5.0
    Fantastic service and friendly staff! Couldn’t ask for a better customer experience.
  • AG
    Andrea Gómez
    Nov 23, 2025
    5.0
    Muy amables y atentos

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Conroe provide?

The UPS Store #6888 in Conroe offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and professional business services.