Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1213 E Houston St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
257 reviews
5 stars
41
4 stars
10
3 stars
7
2 stars
5
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.
Delivery Issues
Many customers reported problems with package deliveries, including misdeliveries, packages left in unsafe locations, and failure to deliver to homes.
Communication Problems
Customers frequently mentioned difficulties in reaching the post office by phone, with many stating calls went unanswered or resulted in rude interactions.
Inconsistency
Service quality varied significantly among staff, with some employees praised for their helpfulness while others were criticized for their attitudes and lack of professionalism.
- YAYeldrim AyalaJan 3, 20261.0Si pudiera darle 0 estrella se lo daría , la atención es pésima
- CSChance SaundersDec 17, 20251.0ZERO stars. This is place is trash with the rudest and laziest employees ever. They will not deliver packages to your house. I just paid $309.75 in shipping and they refuse to deliver my package. Some people have jobs and can't go to the post office to pick up packages that they have already paid ridiculous shipping costs for. I am starting the process now to try to hold these people accountable. Everyone in cleveland should do the same. This has to stop. If no one takes the time to complain and take it to the next level, then nothing will ever get done.
- EBeleazar bolañosDec 9, 20251.0Creo que es la peor de todas las zonas de usps siempre se pierden los paquetes no se hacen responsables
- TPtatyana walker PhDNov 29, 20251.0This post office is a small, older post office with all the services of a larger post office. There is little space inside, so crowding occurs frequent. Customer service is a hit or miss at this location depending on who the teller servicing you is. Today’s visit opted for a review. While I waited in line, the female teller was scolding a male customer and accusing him of stealing USPS packaging items. She continued to berate him until another postal worker stepped up and confirmed that his products were in fact his own. There was no apology to this gentlemen whatsoever. I came up to the same teller and asked to mail my envelope. She attempted to scold me after I checked off the warning verbiage on the machine stating “you have to wait until I finish reading the whole thing!” I do not have to wait for her to finish; I can read the entire warning and acknowledge. Here’s where she really shined - I inserted my credit card into the reader and three cartoon faces appeared - the “how was your visit?” rating scale. I selected the middle face “stale.” She saw my selection and huffed and started to laugh and roll her eyes. How childish of her. Truly unprofessional at best. Her glittery head band, eyelashes, and red eye shadow do nothing for her tainted personality. Do better or stay off the front line if customer service is not your strong character.
- NONaomi OrtizNov 21, 20251.0Only one of the workers is friendly to everyone. Even though she doesn't speak much Spanish, she tries to understand and communicate with people. In contrast, the young woman, if you don't speak English, hardly wants to help you. In my case, when I needed a package that was there in the post office, she couldn't help me; she just said she couldn't find it. Another woman who works in the back helped me and immediately found the package.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1213 E Houston St?
You can send mail, ship packages, purchase money orders, use Post Office boxes, obtain passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. You should complete and print your application before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices require you to schedule an appointment for passport services using the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 1213 E Houston St?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online quickly and securely. After reserving online, you'll receive instructions to complete setup in person.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so it is best to confirm with the local Post Office.
What nearby automotive stores can I visit around the Post Office?
Nearby automotive stores include AutoZone and O'Reilly Auto Parts. You can conveniently stop by to purchase parts or service your vehicle before or after your postal visit.
Are there any nearby places where I can get food or snacks after visiting the Post Office?
Yes, you can visit nearby restaurants such as Laredo Taco Company, SUBWAY, and Pizza Pro, or convenience stores like Stripes and 7-Eleven for snacks and meals.
What nearby gas stations are accessible when visiting this Post Office?
Gas stations near the Post Office include Sunoco, Mobil, Stripes, and Circle K, which can be convenient stops if you need fuel during your trip.
Are there any nearby schools or childcare centers around the Post Office?
Yes, nearby educational locations include Early Headstart Center, Met Early Head Start, and Community Barber School, useful if you're picking up or dropping off children around your visit.