Brand Certified
United States Postal Service
1.8(261 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1213 E Houston St, Cleveland, TX
77327, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1213 E Houston St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
261 reviews
5 stars
42
4 stars
10
3 stars
7
2 stars
5
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.
Delivery Issues
Many customers reported significant problems with mail and package deliveries, including misdeliveries, packages left in unsafe locations, and failure to deliver altogether.
Communication Problems
Customers expressed frustration over the lack of communication, including difficulty reaching staff by phone and receiving inconsistent information.
Staff Attitude
Several reviews noted a negative attitude among staff, with specific individuals being repeatedly mentioned for their unprofessional behavior.
- QBQueen BeeFeb 20, 20261.0I have never been to a US Post Office where a staff member was so rude! She had a very nasty attitude. Evidently, from looking at their 1.8 rating and customer reviews, I'm not the only person who had a bad experience there.
- CRCaleb RosenFeb 3, 20261.0Worst post office location ive been to yet. Staff used polite customer service words, but also told me its not her problem, figure it out myself, and walked away before I could ask questions. Maybe unrelated, but they were all very young, like where is the boss kinda young, the guy there running the counter was doing awesome though.
- HFHector FuentesJan 22, 20261.0On 12/6 i went to get mailbox for a house i moved into and i was told a week for me to get a call after they changed the locks.Waited until 12/26 and i finally decided to follow up with customer service. 12/29 i get a call telling me the keys are ready. I got to the mailbox unit and box given(unit 5 box 8) which does not exist. After mutiple calls and another week and a half i finally got the leys to the correct mailbox. Now we are 2 weeks in and nothing is getting delivered. For context the courier confirmed they were delivering to the first box assigned. It’s frustrating and i just need my mail.
- YAYeldrim AyalaJan 3, 20261.0Si pudiera darle 0 estrella se lo daría , la atención es pésima
- CSChance SaundersDec 17, 20251.0ZERO stars. This is place is trash with the rudest and laziest employees ever. They will not deliver packages to your house. I just paid $309.75 in shipping and they refuse to deliver my package. Some people have jobs and can't go to the post office to pick up packages that they have already paid ridiculous shipping costs for. I am starting the process now to try to hold these people accountable. Everyone in cleveland should do the same. This has to stop. If no one takes the time to complain and take it to the next level, then nothing will ever get done.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1213 E Houston St?
You can send mail, ship packages, purchase money orders, use Post Office boxes, obtain passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. You should complete and print your application before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices require you to schedule an appointment for passport services using the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 1213 E Houston St?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online quickly and securely. After reserving online, you'll receive instructions to complete setup in person.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so it is best to confirm with the local Post Office.
What nearby automotive stores can I visit around the Post Office?
Nearby automotive stores include AutoZone and O'Reilly Auto Parts. You can conveniently stop by to purchase parts or service your vehicle before or after your postal visit.
Are there any nearby places where I can get food or snacks after visiting the Post Office?
Yes, you can visit nearby restaurants such as Laredo Taco Company, SUBWAY, and Pizza Pro, or convenience stores like Stripes and 7-Eleven for snacks and meals.
What nearby gas stations are accessible when visiting this Post Office?
Gas stations near the Post Office include Sunoco, Mobil, Stripes, and Circle K, which can be convenient stops if you need fuel during your trip.
Are there any nearby schools or childcare centers around the Post Office?
Yes, nearby educational locations include Early Headstart Center, Met Early Head Start, and Community Barber School, useful if you're picking up or dropping off children around your visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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