Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1213 E Houston St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
254 reviews
5 stars
42
4 stars
10
3 stars
7
2 stars
5
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, leading to a negative customer experience.
Delivery Issues
Many customers reported problems with mail delivery, including packages not being delivered to homes and misplacement of mail.
Communication Problems
Customers expressed frustration over poor communication, including unanswered phone calls and lack of follow-up on issues.
Incompetence
Several reviews indicated a lack of professionalism and competence among staff, with claims of lost packages and incorrect handling of mail.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
- NONaomi Ortiz4 days ago1.0Only one of the workers is friendly to everyone. Even though she doesn't speak much Spanish, she tries to understand and communicate with people. In contrast, the young woman, if you don't speak English, hardly wants to help you. In my case, when I needed a package that was there in the post office, she couldn't help me; she just said she couldn't find it. Another woman who works in the back helped me and immediately found the package.
- DDDint100 Dint100Nov 1, 20251.0Is this what they call delivering mail. In plum grove tx. Not putting it in the slots. Just throwing it on the ground.
- CCChadOct 19, 20251.0They added a review button on the card reader. The same lady that has dozens of negative reviews for how rude she is (everyone knows who), pressed the button for me, giving herself a good review. Please call her out when she tries this. She's willing to put more effort into cheating the system than just being pleasant. That says a lot
- LMLiz MartinOct 10, 20251.0I was getting my mail fine up till mid September now I am not receiving my mail and it’s being returned chime card to sender which mess my address up on certain things I had to reorder cards and mail because of this issue something has to be fixed asap
- KMK. MayfieldSep 22, 20254.0**Update**@ 1512 hours on 9-23-2025, Earlier this afternoon I filed a missing mail claim with the USPS 1-800 number, then received a service number for my claim & was told I would be contacted soon. Moments later I was contacted by a Mr Kevin😍🥰 at the 1213 E Houston St., Post Office location, he was able to retrieve the missing mail/verified sender and was able to close out the claim. I received the phone call while I was driving the only thing I would have asked for additionally is confirmation of the tracking number for my future records, but at any rate Thank you Mr Kevin🤩 for restoring my hope/faith and again I appreciate your assistance 🙏 **NOTE** Never give the USPS clerks your notifications slip(s) without having first photocopied it/screenshot it because they throw those away immediately after according to Mr Kevin & once it is thrown away you have no way to track it without knowing/having proof of the tracking number, so if you hand them the notification slips and they say we can't find the other one it is lost ask for the notification slip(s) back so that you can call the 1-800 number to file a missing mail claim. Once you do that you will receive a service # which is like your receipt/proof you filed the claim. I received 2 certified letter notifications in my mailbox & this morning 9-22-2025 when I arrived here to sign to receive both letters I was only given one and told they could not "find" the other one. I asked if I should call the police because they said with finality there were no other options? I was told to step aside as another employee was notified of the situation "missing certified letter" requiring signature & they said the same thing they could not "find" the 2nd certified letter. Not once was I told that they would initiate an investigation they were absolutely nonchalant, careless & acted as if a lost certified letter requiring signature was totally normal & did not require any further dialog. I don't think I should have to feel like my only option is to file a police report for theft, seems like they are so incompetent makes me wonder if there are thieves here or are they just too lazy to perform their job description. So pathetic, I hope next time I have to go there they will have employees with the intelligence to provide the best customer service possible because this is not it. How lazy do you have to be to let a post office customer walk out the door without any thoughts to investigating/providing a 1800 number to report "a lost certified letter" to be investigated something? Anything? Well I got nothing & It's reprehensible, disgusting & foul please F.B.I investigate🙏
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1213 E Houston St?
You can send mail, ship packages, purchase money orders, use Post Office boxes, obtain passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. You should complete and print your application before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices require you to schedule an appointment for passport services using the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 1213 E Houston St?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online quickly and securely. After reserving online, you'll receive instructions to complete setup in person.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so it is best to confirm with the local Post Office.
What nearby automotive stores can I visit around the Post Office?
Nearby automotive stores include AutoZone and O'Reilly Auto Parts. You can conveniently stop by to purchase parts or service your vehicle before or after your postal visit.
Are there any nearby places where I can get food or snacks after visiting the Post Office?
Yes, you can visit nearby restaurants such as Laredo Taco Company, SUBWAY, and Pizza Pro, or convenience stores like Stripes and 7-Eleven for snacks and meals.
What nearby gas stations are accessible when visiting this Post Office?
Gas stations near the Post Office include Sunoco, Mobil, Stripes, and Circle K, which can be convenient stops if you need fuel during your trip.
Are there any nearby schools or childcare centers around the Post Office?
Yes, nearby educational locations include Early Headstart Center, Met Early Head Start, and Community Barber School, useful if you're picking up or dropping off children around your visit.