United States Postal Service

2.6
113 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 725 FM 1103 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
725 FM 1103, Cibolo, TX
78108, United States

Hours

Reviews

2.6
113 reviews
5 stars
34
4 stars
12
3 stars
4
2 stars
6
1 star
57
  • RS
    Rebecca Santos
    Dec 20, 2025
    2.0
    I went to the post office after receiving a notification that I had a package delivered to a parcel locker in my mailbox. When I checked my mailbox, there was no key inside to access the package. I called the USPS 800 number and was told I needed to go to my local post office to find out where the key or package was. When I arrived, the man who initially helped me was very kind and attentive. He listened to the situation and brought a supervisor out to assist. At first, the supervisor was pleasant. I provided her with the tracking number, and she went to the back to research the issue. When she returned, although she was smiling, her tone was rude and condescending. She told me that my mail carrier had informed her that a note was left in my mailbox stating that my mail was being held because I hadn’t checked it in a while, and that I needed to come to the post office to retrieve my package. I calmly explained that no such note was left in my mailbox. If there had been a note, I would have simply come in to pick up my mail and would not have been asking about a missing parcel locker key. Despite explaining this multiple times, she insisted that the mail carrier did leave a note and repeatedly implied that I was wrong or being dishonest. Her demeanor became increasingly rude and dismissive, and it felt as though I was being accused of lying about something I never received. While I appreciate the initial assistance from the front desk employee, the interaction with the supervisor was disappointing and unprofessional. Clear communication and respectful customer service were lacking in this situation.
  • JC
    Jimmy C
    Dec 12, 2025
    5.0
    Fast, knowledgeable, and friendly!
  • KW
    Kyle W
    Nov 5, 2025
    5.0
    No matter how long the line may be, the staff is always working hard to keep it moving and give great consistent service. I go in about once a week and enjoy seeing the familiar faces of Juan and Traci always with a smile ready to help everyone with the same care. Favorite post office!
  • CS
    Charles Stabler
    Oct 10, 2025
    5.0
    Always nice people here
  • TB
    Tristan Bratton
    Sep 16, 2025
    1.0
    Try actually delivering the package before saying you have

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.