The UPS Store

Reviews

• AR

  Aylin Ruiz

  Apr 22, 2026
  2.0
  I typically always use this location as my drop off for returns. Today I walked in to drop off 2 returns and I was helped by Mrs.Yolonda who was amazing, the reason I am giving this location 2 stars is because when I walked in, there were 4 employees just having a conversation amongst themselves they all looked at me when I walked in yet not one jumped in to help. Yolanda was busy working on something and she immediately stopped what she was doing to assist me. While assisting me a line started forming and these employees continued to chit chat instead of helping. Yolanda was great, they need better employees who are just as willing to help as she is.
• MM

  Marcel Moline

  Mar 17, 2026
  5.0
  My service personnel was Mrs. Y. Brown and I received very friendly service from her as well as assistance with using my cell phone to get my package where it needed to go. Hats off to her. Thanks.
• DM

  Darla MCCuen

  Mar 13, 2026
  5.0
  The customer service was impressive. The black African-American lady mid age assisted me. Her employee number is340682. She was helpful, kind and professional. She greeted customers as they walked in the store. She made me laugh and smile!
• NB

  Nieja Buford

  Mar 10, 2026
  5.0
  Yolanda was super patient and kind. The line literally wrapped around the entire store and she didn’t make me feel rushed and she remained calm herself. I just think the customer service is top tier and she made great recommendations.
• CS

  Cole smythe

  Feb 28, 2026
  5.0
  I first came to this UPS Store Cedar Hill, TX 3 years ago. I was VERY impressed with the quality of service. Manager, Ms Yolanda rocks! She multitasks extraordinarily and meets customers needs, exceeding expectations. Shout out to manager, Kevin Tran as well. The staff ran like a well-oiled machine. Fast forward 3 years later, they are still phenomenal. It doesn’t matter which worker serves you. They are all efficient, professional and get the job done. I have used their shredding services, PO Box rental, and notary services. They stay busy and you may run into long lines, but don’t think it’s because they are incompetent. Not at all. They have long lines SOMETIMES because residents know their great service and will travel here from Desoto, Lancaster, and Duncanville (as I do when I’m in these different areas). Check out this UPS store #4031 when you have mailing, packaging or other business services they provide! I have never encountered a rude staff member here. They are very helpful to the customer. I took the time to write this long review because it is so rare to find this consistent stellar service! (Btw, I’m not a relative or friend or administrator and have no vested interests in this company). Also, the staff is very diverse and all kind.

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