United States Postal Service

2.6
399 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3755 N Josey Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3755 N Josey Ln, Carrollton, TX
75007, United States

Hours

Reviews

2.6
399 reviews
5 stars
131
4 stars
16
3 stars
10
2 stars
35
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some staff being praised for their helpfulness and professionalism, while others, particularly Nancy, received multiple complaints for rudeness and unhelpfulness.

Staffing Issues

Many reviews highlight understaffing, leading to long wait times and frustration among customers, with only one employee often available to handle a large volume of customers.

Delivery Problems

Numerous customers reported issues with package delivery, including lost packages, misdeliveries, and delays, contributing to dissatisfaction with the postal service.

Mixed Experiences

While some customers have had positive experiences with specific employees, others consistently report negative interactions, indicating inconsistency in service quality.

Facility Management

Customers noted the need for better management of the facility, including updating information on services and maintaining operational equipment like drop boxes.
  • MM
    M
    6 days ago
    2.0
    Staff are great but the drop off bin has been broken for years. Please fix this!
  • MM
    MilkElemental
    Nov 13, 2025
    1.0
    They are refusing to deliver a package that I paid for shipping 3 separate times for, I need this package to get work done, something government workers know nothing about
  • KM
    Kenneth Muzalewski
    Nov 10, 2025
    1.0
    Whoever manages this facility needs to be fired! It’s so bad I’d vote to defund USPS, period. We rarely get a complete week of mail service when they’re supposed to. Your package with a status as “out for delivery” means absolutely nothing!
  • DI
    Doggon It'
    Oct 20, 2025
    1.0
    I live on a very open road and they had the audacity to say no access to delivery location at 7:50pm. Nobody was even home and nobody parked on the road 😔
  • GG
    Gregory R (Greggo)
    Oct 17, 2025
    5.0
    The older gentleman at the counter did a great job of herding a large influx of customers on a busy Friday. He was single handedly greeting everyone and making sure they were in the correct lines. Awesome job

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.