Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3189 in Carrollton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northcrest Village Shopping Center At Old Denton Rd And Frankford.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
206 reviews
5 stars
136
4 stars
9
3 stars3
2 stars
5
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Kathy and Angela, for their friendly, efficient, and helpful service.
Staff Training
There are concerns about inconsistent service quality, with some reviews highlighting a lack of professionalism and training among certain staff members.
Store Environment
The store has been described as clean and well-organized, contributing to a positive customer experience.
Service Issues
Several customers reported issues with specific staff members being rude or unhelpful, particularly regarding Amazon returns and general assistance.
Pricing Concerns
Customers expressed dissatisfaction with high prices for services, particularly for mailing and printing.
- GPGo pattanakurn4 days ago1.0Bad service. The manager (especially the tall elderly lady that she acted like she is a manager) and staff didn’t care and pretended there were no customers lined up. I wish the corporate could take a look at this store.
- ZBZa Boha4 days ago1.0Do not use this store. They lost our package and gave us a wrong tracking number for us to run in circles.
- MPMallory P4 days ago2.0I want to start by saying MOST of the staff here that I've interacted with is very friendly and helpful. However, I had the displeasure of coming in on a day when an older woman with glasses (I believe she may have been a manager) was working. She was extremely rude as soon as I walked in laughing a giant package that I needed to return. When it was my turn in line she tried to tell me I wasn't allowed to return the package since it wasn't in its original box. Mind you, this was a 3 inch mattress topper that was vacuumed sealed in its original box, literally impossible for me to put back in. I told her I had done that before just two weeks ago and the person working then helped me pack it into another box no problem. The whole time this interaction is happening she's using a tone to basically notify the other costumers in the store that I'm dumb. She then criticized me for not seeing the instructions on the computer properly, literally walking about 15-20 feet over to me just to point at the instructions. This just felt EXTREMELY rude and condescending. Overall just a very unpleasant person to be around, I pray for her sweet coworkers.
- KWKiara WilliamsNov 3, 20252.0They don’t do simple printing. Most UPS stores allow customers to send return labels via the store email but this location requires customers to log into the computer. Simply not convenient like other locations.
- OBOzwhaldho BonillaOct 29, 20255.0AP has the ability to take the initiative taking care of customers! Positive attitude and knowledgeable. We need more people like AP.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Carrollton provide?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
What are the opening hours of The UPS Store on weekdays?
The store is open Monday through Friday from 8:00 AM to 8:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM.
Are there any holiday closures for The UPS Store?
The UPS Store is closed on Thanksgiving Day (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026).
What payment methods are accepted at The UPS Store?
Accepted payments include American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located in Carrollton?
The UPS Store is located at 3108 Old Denton Rd, Ste 115, Carrollton, TX 75007 in the Northcrest Village Shopping Center at Old Denton Rd and Frankford.
Can I find other shipping and packing centers near The UPS Store?
Yes, there are multiple other UPS Store locations nearby that offer printing, packing supplies, and shipping services.
Are there any convenient shopping options near The UPS Store?
E-Z Shop, a convenience and clothing store, is nearby for quick shopping needs before or after your store visit.
What nearby dining options are available around The UPS Store?
Nearby restaurants include Eastern Pizza Co., Mom's Cafe, and Cafe China & Pho where you can enjoy pizza, cafe fare, and Vietnamese cuisine.
Are there any nearby professional services that might complement a visit to The UPS Store?
Nearby businesses like Corporate Specialty Products and Streamless Insurance offer event photography and insurance services, which might complement your business needs.