DHL Express Service Point Carrollton

3.3
361 reviews
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Business Details

1600 Kelly Blvd, Carrollton, TX
75006, United States
(800) 225-5345
https://locations.us.express.dhl.com/tx/carrollton/1600-kelly-blvd
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About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Carrollton in Carrollton offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Carrollton
1600 Kelly Blvd, Carrollton, TX
75006, United States

Hours

Reviews

3.3
361 reviews
5 stars
188
4 stars
18
3 stars
12
2 stars
3
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Latrece, Hayden, and Sierra, highlighting their dedication to resolving issues.

Delivery Issues

Numerous reviews reported significant delays and failures in package delivery, with claims of false delivery attempts and poor communication regarding package status.

Inconsistency

While some customers had positive experiences, others reported unprofessional behavior from staff and a lack of accountability, leading to frustration and dissatisfaction.

Overall Experience

The overall sentiment is mixed, with some customers expressing gratitude for individual staff members while others criticized the company's service and reliability.
  • MS
    Maribel Sánchez
    1 day ago
    1.0
    La entrega es muy mala no entregan el día que dicen, ponen el reporte que no se encuentran en casa para la entrega y ni siquiera llegan a la casa y reportan lo que les da la gana muy mala experiencia ya que hace un año pasó lo mismo CAMBIEN DE REPARTIDOR
  • RL
    Rohit lohan
    4 days ago
    4.0
    Online support had no clue on where package is and they kept on giving conflicting info. Team at store handled it with in 5 mins. It was painful to figure all out (reading between lines on what agents kept on sayin. Package is in Ohio,... missed flight.. while it was actually at site) and head over to store.
  • FB
    Fritz Blue
    Dec 4, 2025
    1.0
    Delays, delays, delays. Impossible to talk to someone helpful. “Delivery attempts” did not happen - I have cameras outside of my building.
  • BK
    Brian King
    Nov 13, 2025
    1.0
    Completely clueless, the parcel has been with them for 72 hours. Apparently it hasn't been delivered because of the weather but outside the temperature is 80F and no wind, sunny as well. Now after being here for an hour and a half they think that they have lost the document....
  • MM
    Mohit
    Nov 12, 2025
    1.0
    DHL is a joke. They mark packages as “recipient not at home” without even showing up. You wait all day and no one rings the bell. Their customer support is useless — just bots and endless loops with no real help. No accountability, no contact with drivers, nothing. It’s not a delivery service, it’s a delay service.
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Frequently Asked Questions About DHL Express Service Point Carrollton

What services does DHL Express Service Point Carrollton offer?

DHL Express Service Point Carrollton offers international shipping and next day shipping and delivery for personal or business needs, including shipping luggage, passports, or packages of any size across the U.S. or internationally.

What are the operating hours of DHL Express Service Point Carrollton?

The service point is open Monday to Friday from 8:30 AM to 6:30 PM and is closed on Saturdays and Sundays.