DHL Express Service Point Carrollton

Reviews

• CC

  Chris

  Apr 1, 2026
  1.0
  These guys are screwing me hard. I regret choosing them for an “express” shipping time.
• KC

  Kaory Caori

  Mar 27, 2026
  1.0
  I am extremely frustrated with the service provided by DHL Express. My package containing perishable food (cheese and bread) has been stuck in a loop between Carrollton, Frisco, and Dallas since Wednesday. ​Despite paying all customs fees and duties on Wednesday and explaining the urgency of the contents, DHL has failed to deliver. Their tracking system makes no sense: it showed a failed delivery attempt in Frisco before it was even cleared by customs, then it was sent back to the warehouse for 're-processing.' ​I opened a formal complaint on Wednesday, and instead of solving the issue or putting the package on a truck, they CLOSED my case without a resolution. Now, my food is likely spoiled because of their logistical incompetence and lack of customer support. This is completely unprofessional. Avoid using DHL if you care about your shipments actually arriving on time
• SL

  shelley lopez

  Feb 26, 2026
  1.0
  Had to go to the place to pick up my package after paying extra to be delivered sooner and that was about 10 days after the original delivery day they keep giving me the excuse of the wrong address and that someone had to sign for it but I didn't ask for it to be sign for or any special instructions I will not be using them again and this was a important part for my car to be fixed so I can get around and to work I have been paying someone to take me
• JW

  Jeffrey Wolf

  Feb 24, 2026
  1.0
  Obviously everyone and there 1 star reviews are correct. I would give 0 if it was a choice. They screw up and wont fix their own errors. Why anyone uses them is beyond me. They claim an address does not exist. How about clueless delivery people.
• YG

  Yassir G

  Feb 6, 2026
  1.0
  They were supposed to deliver my medical package I need 2-05-2026 but instead put it on hold & didn’t deliver because of “traffic “ so management put it on priority delivery for the next day Friday 2-06-2026. I got tracking that the driver was streets away but instead drove away from my house & put it as hold again for re delivery on Monday. Management GUARANTEED a delivery 2-06-2026 before 8pm. There should be no reason why the driver couldn’t deliver because they were literally less that 5 minutes away just a couple streets off. This is a medical package that I need that was guaranteed & put on priority delivery that I now have to wait until Monday to get. Horrible experience! & I’m going to need some type of resolution!

Frequently Asked Questions About DHL Express Service Point Carrollton