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United States Postal Service

2.5
(186 reviews)

Business Details

232 SW Johnson Ave, Burleson, TX
76028, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 232 SW Johnson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
232 SW Johnson Ave, Burleson, TX
76028, United States

Hours

Reviews

2.5
186 reviews
5 stars
60
4 stars
12
3 stars
2
2 stars
8
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their kindness and helpfulness, others are criticized for rudeness and lack of professionalism.

Long Wait Times

Many customers reported consistently long wait times, often exceeding 20 minutes, which contributes to frustration.

Delivery Issues

Numerous complaints about lost or misdelivered packages, as well as issues with mail not being picked up, were noted.

Staff Competence

There are concerns about staff training and competence, with some employees being described as unhelpful or rude, while others received commendations for their assistance.
  • PS
    Patricia Snyder
    6 days ago
    5.0
    Staff is very helpful with mail service questions and passport application process.
  • MF
    miranda fipps
    Jan 26, 2026
    5.0
    Timothy was absolutely a delight while getting my passport! Very kind, patient and helpful. The other man there, John could use an attitude adjustment.
  • AM
    Alexis Moore
    Jan 14, 2026
    1.0
    Absolutely no help!!! Rather go out of my way to go to Crowley then come back here
  • KP
    Karla Paul
    Jan 10, 2026
    1.0
    Once again my outgoing mail was not picked up. The carrier put my flag down and did not take the item - which is time sensitive.
  • WT
    Wendy Torres
    Jan 3, 2026
    5.0
    Courtney was so kind and helpful while assisting us with our passport. She was very patient, answered all of our questions, and made the process easy to understand. Excellent customer service, she truly made a difference! The rest of the staff there were very nice and welcoming as well.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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