United States Postal Service

1.8
301 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2121 E Wm J Bryan Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2121 E Wm J Bryan Pkwy, Bryan, TX
77801, United States

Reviews

1.8
301 reviews
5 stars
42
4 stars
11
3 stars
10
2 stars
9
1 star
229

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost or delayed packages, with many stating that items were marked as delivered but never received.

Customer Service

Feedback highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor communication and lack of assistance.

Long Wait Times

Many reviews mentioned excessively long wait times at the post office, often with only one or two staff members available to assist a large number of customers.

Inaccurate Information

Customers noted that the hours of operation were often inaccurate, and appointments for services like passport applications were frequently canceled without notice.

Overall Experience

The overall sentiment was overwhelmingly negative, with many customers expressing a desire to avoid this post office in favor of other delivery services.
  • VT
    Victor Trammell
    Nov 14, 2025
    1.0
    About the worst service you can expect not surprised
  • CB
    Cynthia BUI-BROWN
    Oct 28, 2025
    1.0
    Paid $15 for a package to be delivered 2 days late!! I mailed a package to my daughter in college station, TX. Was charged $15 for a 2-day delivery. Instead it got there in 4 days! It went from Plano to Dallas to North Houston to Bryan (at which point should have been delivered to the usps in College Station). Instead, the package went back to North Houston and then back to Bryan??!! It is not that complicated, people! I'm going with BROWN next time!
  • KF
    Kaylee Fulcher
    Oct 28, 2025
    1.0
    Soooo many missing packages that I have filed claims for and NEVER can get an answer to where it went and letters from the DMV they say I should have, NOPE. They are careless with the packages we do get. I watched the usps driver choose to through a box on the hood of my car parked on the street rather then bring to front door because it didn’t fit in mailbox.
  • CE
    Capri Ewell
    Oct 16, 2025
    1.0
    Terrible service from this post office I ordered my glasses and they were suppose to deliver them never got them called back to figure out where’s my package and they were very unprofessional very rude I asked to speak to supervisor and was transferred to ringing no one ever answered twice I’ve had issue with my deliveries
  • JM
    John May
    Oct 14, 2025
    1.0
    I only receive half of my amazon packages every time. They put what fits in the mailbox in my mailbox and the larger portion of my packages are nowhere to be found. Possibly the keys to the package box are placed in different mailboxes. Once my neighbor got one but I can't find them at all anymore. One was found on the ground near the mailbox area but now I don't get them at all

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.