United States Postal Service

2.1
297 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1535 E Los Ebanos Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1535 E Los Ebanos Blvd, Brownsville, TX
78520, United States

Hours

Reviews

2.1
297 reviews
5 stars
65
4 stars
7
3 stars
12
2 stars
10
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and dismissive towards customers.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, incorrect deliveries, and lack of communication regarding delivery status.

Staff Attitude

Several reviews mentioned a negative attitude among staff, with complaints about employees appearing uninterested in helping customers and engaging in personal conversations instead.

Mixed Experiences

While many customers expressed dissatisfaction, a few reviews noted positive experiences with specific employees who were helpful and friendly.

Long Wait Times

Customers frequently mentioned long wait times both in line and on the phone, contributing to overall frustration with the service.
  • IA
    Isabel Ahumada
    Oct 22, 2025
    1.0
    Very bad customer service, the clerks had an attitude and looked as if they don't enjoy helping people, I was in line and witness an elderly lady wanting to ask a quick question about a package which the clerk just told her she was busy helping someone else and to go back in line. Girl it was a simple yes or no answer. A little smile while at WORK never hurt anyone!! And don’t make it noticeable how much you dislike your job.
  • MM
    Mark Moore
    Oct 6, 2025
    1.0
    No longer open
  • AG
    Aleida Gutierrez
    Sep 22, 2025
    1.0
    Terrible customer service, my street is under construction so they won’t deliver my mail even though fed ex and UPS do. I went to pick up a package and found out they gave it to someone else. The manager kept telling me I picked it up, she was so rude, same as the guy who was at the window. Uneducated terrible people. They never admitted giving my package to someone else. I need to submit a claim. I hate going to the post office.
  • VO
    Victoria O
    Aug 15, 2025
    5.0
    very sweet workers :)
  • JB
    James Brown
    Aug 7, 2025
    5.0
    Good people

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.