The UPS Store

2.6
155 reviews
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Business Details

1474 W Price Rd, Brownsville, TX
78520, United States
(956) 542-0513
https://locations.theupsstore.com/tx/brownsville/1474-w-price-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1788 in Brownsville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Frontage Road Across From Lotus Inn Restaurant.

Details

  • DeliveryNot available

Location

The UPS Store
1474 W Price Rd, Brownsville, TX
78520, United States

Hours

Reviews

2.6
155 reviews
5 stars
54
4 stars
9
3 stars
2
2 stars
4
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with rude staff and unhelpful responses being a common theme.

Communication Issues

Numerous reviews highlighted difficulties in reaching the store via phone, with many calls going unanswered or leading to unhelpful automated responses.

Mixed Experiences

While some customers praised the efficiency and friendliness of certain staff members, others had negative experiences, indicating inconsistency in service quality.

Delivery Problems

Several reviews mentioned issues with delivery drivers, including miscommunication and packages being delivered to the wrong addresses.

Store Conditions

Customers noted that the store often had equipment out of service, such as printers, which hindered their ability to complete transactions.
  • LS
    Leeann Salinas
    Oct 10, 2025
    1.0
    It took 10 calls to get ahold of someone an the guy who answered was very rude he didnt want to help me at all. They didnt contact me about my package like it stated in the instructions from amazon that i wanted to be contacted so i can go outside to retrieve my item. The guy i spoke too just a while tried to have me call somewhere else. I was told to call here an it took 10 calls to get ahold of someone an for the guy to be very rude to me. He was the guy who answered at 6:58pm a while ago. Very poor customer service. Very rude staff. Very horrible of a company. The delivery driver needs to be written up. Cause this is ridiculous if instructions states to contact the customer for a package then do your job. Now they are trying to send my package to cvs in Harlingen where i possibly have to pay for my damn package. Very horrible experience an very horrible customer service.
  • MH
    Marco Hanson
    Aug 25, 2025
    5.0
    Quick and polite
  • DA
    Damian Alvarez
    Aug 21, 2025
    5.0
    Always quick and fast
  • LR
    Lucia Rubio
    Jul 15, 2025
    5.0
    excellent service, very friendly guy
  • DM
    David Mitchell
    Jun 24, 2025
    5.0
    I had a large set of antique china that needed to be packed and shipped. Despite being very busy, Roger took everything then kept me posted on costs, preparations and time. The package arrive completely intact and wrapped perfectly! Thank you!
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Frequently Asked Questions About The UPS Store

What services does The UPS Store #1788 in Brownsville offer?

The UPS Store #1788 provides expert packing, shipping, professional printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #1788 in Brownsville?

The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays. Some holidays may affect these hours.