The UPS Store

4.7
496 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3449 in Brenham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Send Your Printing Requests To: Print3449@Theupsstore.Com.

Details

  • DeliveryNot available

Location

The UPS Store
2628 Hwy 36 South, Brenham, TX
77833, United States

Hours

Reviews

4.7
496 reviews
5 stars
451
4 stars
11
3 stars
4
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with Steven receiving consistent praise for his helpfulness and friendliness, while some employees were noted for being rude or unhelpful.

Employee Performance

Several employees, particularly Steven and Donna, were recognized for their efficiency and positive attitudes, while others, like David and Emilie, received criticism for their lack of courtesy.

Efficiency

Customers appreciated the quick and efficient service, especially during busy times, with many noting that they were able to complete their transactions in a timely manner.

Store Environment

The store is described as convenient and well-staffed, but some customers mentioned long wait times and a small physical space.
  • CM
    Courtney Murray
    Dec 27, 2025
    1.0
    Impolite and rude employee, Emilie. Yes, it was a very busy day for returns. She loudly complained about her job while 7 or so customers were waiting in line. I handled every one of my returns at the self service kiosk except this one, because the return policy instructions told me to see associate. She was irritated that my return required her to package it, which was not my fault. I was just following the directions I was given by Amazon. Said she hates it when they do this to her because she loses money on having to provide a box, then she threw my returns in a plastic bag anyway. While she was aggressively flipping the bag (it was large - it contained three medium size boxes) around to tape it up, she was still fussing and sighing and even hit me with the box and didn’t mention it. Constant sighing and complaining very loudly. I don’t think I’ve ever written a bad review for a business in my 40 years. Usually I’m good at letting things go. This was ridiculous.
  • DR
    Donna Kay Reed
    Nov 28, 2025
    5.0
    I went to UPS today to mail an old iphone in Brenham ,Texas. Stephen helped me. He was awesome, helpful, & did all with a smile!
  • MP
    Mrs. Tiranica Pennywell
    Oct 12, 2025
    5.0
    Thank you to the staff at this location Donna, Jordan, and David EVERYONE!! Always a joy to be with.
  • KB
    K B
    Oct 6, 2025
    1.0
    There's a very tall and big guy there with tattoos and glasses that is down right rude. Yelled at an old lady to use the self service and got annoyed with her not knowing how to use it. He also got an attitude with me on using the self service and that I had multiple boxes. Won't be going back there again.
  • JT
    Jeanette Trevino
    Sep 16, 2025
    5.0
    Love the “Golden Girls” crew!!! Donna was awesome helping me out.❤️ Carline is the best! She walked me through the self service drop off self service and was So helpful! Thank you 🙏🏼

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3449 in Brenham offer?

The UPS Store #3449 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.