United States Postal Service

1.9
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 607 E Blanco Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
607 E Blanco Rd, Boerne, TX
78006, United States

Hours

Reviews

1.9
200 reviews
5 stars
38
4 stars
4
3 stars
2
2 stars
9
1 star
147

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with packages being delivered to the wrong address or not delivered at all, leading to significant frustration.

Customer Service

While some reviews praised individual staff members for their helpfulness, many others criticized the overall customer service as rude and unresponsive.

Long Wait Times

Customers frequently mentioned long wait times at the post office, often with insufficient staff to handle the volume of customers.

Incompetence

A significant number of reviews highlighted a general lack of competence among staff, particularly regarding mail handling and delivery.

Mixed Experiences

Some customers reported positive experiences with specific employees, indicating that service quality may vary significantly depending on who is assisting.
  • LL
    Lucrecia
    Dec 9, 2025
    1.0
    Constantly delivering my packages to the wrong address and do absolutely nothing to find it when I put in service requests.
  • JS
    Jacob Stallings
    Nov 13, 2025
    1.0
    Doesn't have a printer to printer return labels
  • ES
    Eileen Stahl
    Sep 28, 2025
    1.0
    On Sat, Sept 27, 2025, I was supposed to receive a small pkg with a tracking #. After mail was delivered I received ALERT! Forwarded Sept 27, 2025 @ 12:23PM. WHAT THE HECK DOES THAT MEAN??? I think the carrier put it in the wrong box and really doesn't know where it is. This happens frequently. Don't think the carrier can read. Our Boerne Post Office has been bad for years BUT it's getting WORSE!!!!
  • TB
    Tyler Boyd
    Sep 22, 2025
    1.0
    You will never reach these people over the phone, been trying for a week, this has been an issue since my dad was my age and growing up here. They do not follow delivery instructions and when their shitty service fills a box so full it wont open it’ll be your fault. This whole staff, building, and service needs to be wiped and restarted. If it wasn’t government funded they would’nt have jobs
  • MB
    M Bergman
    Jul 27, 2025
    1.0
    I had 2 separate packages of different species live insects being shipped. Both said on the box to hold at the post office. Neither were held at the post office and instead shipped to my door to sit in the blistering heat.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.