United States Postal Service

3.1
127 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 111 N Wall St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 N Wall St, Belton, TX
76513, United States

Hours

Reviews

3.1
127 reviews
5 stars
61
4 stars
5
3 stars
2
2 stars
8
1 star
51

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and professional.

Service Efficiency

Several reviews highlighted quick service and minimal wait times at the post office.

Delivery Issues

Numerous complaints were made regarding undelivered mail and packages, with some customers expressing frustration over inconsistent delivery practices.

Customer Service

Mixed feedback on customer service, with some experiences noted as rude or unhelpful, particularly from certain clerks.

Communication Problems

Customers reported difficulties in reaching the post office by phone and receiving timely responses to inquiries.
  • BB
    Benny Benny
    Oct 17, 2025
    5.0
    Friendly staff
  • DR
    Dwayne Robinson
    Sep 25, 2025
    1.0
    This is the second time in 2 weeks that my mail was undelivered and they cannot answer why. What is the purpose of mailing stamps if the mail never arrived to its destination… I’ve lost more money dealing with the post office than taking it myself!!!
  • MW
    Marjorie Wright
    Aug 16, 2025
    5.0
    I had a very small package to send. The UPS store wanted 30$ to mail it. The post office charged 7.50 an there was no waiting.
  • KT
    Kiki Teague
    Jul 29, 2025
    3.0
    Do better. TRY MY MAIL BOX. Don't just assume its not going to fit in there. I get my road is off limits but come on. Yall didnt even try. I had to go and pick it up cause yall dont wanna do your job. I came home and put the package in my mail box to make sure it would have fit and what do you know? Plenty of room left in there. Which proves to me yall DIDNT EVEN TRY.
  • KB
    Kim Ba
    Jul 16, 2025
    5.0
    Living in the Killeen area, I used to dread going to the post office—there were always long waits, and the postal workers were rarely pleasant. Since moving to Belton, it’s been a breath of fresh air. I’ve gone to the post office twice already, and both times there were no long lines. The postal workers are friendly, ask how you’re doing, and the front area is clean and well-kept. It makes the entire experience feel so much more pleasant and stress-free. Kudos to them because they changed my attitude about going to the post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.