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The UPS Store #5828 in Belton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Front Of Walmart, Next To Papa John's Pizza.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Valerie, Willie, and Laura for their exceptional service.
Efficiency
Customers frequently noted the quick and efficient service at this location, often highlighting minimal wait times and smooth processing of shipments.
Mixed Experiences
While many reviews were positive, there were also complaints about inconsistent service, particularly regarding pricing and handling of returns, leading to some customers feeling frustrated.
Management Response
The management was recognized for addressing issues raised by customers, with some reviews highlighting effective communication and resolution of problems.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing of services and supplies, feeling that costs were excessive compared to other locations.
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Ronald Tanner
1 day ago
5.0
Was very patient and willing to help and explain the process and very respectful had a lot of people in line but was getting everybody taken care of in a timely manner
HS
HYDI SUTHERLAND
Oct 23, 2025
5.0
The lady that helped me has helped me several times. I have been going thru a hard time and she has been extremely kind and understanding. Each step of the way (3 times) she has advised me the best route to take knowing I did not have a lot of funds but needed the best service I could afford. I am very grateful. Thank you Valerie at the Belton TX UPS store.
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Madeline “Maggie” Palmer
Oct 12, 2025
5.0
It was so fast, literally in and out. Great service.
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Kristy Wyllie
Sep 27, 2025
5.0
The people are amazingly friendly‼️. They are very polite and helpful! They are very efficient‼️ I have used this UPS Store many times and my packages always have gotten to their destination when they were supposed to get there. Fabulous❣️
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Tony Zhou
Sep 20, 2025
1.0
UPS delivery service is terrible. The message said it would be delivered between 10:45 am and 12:45 pm. I waited at home for a long time, and the message changed to before 7 pm. I waited until 7:25 pm, and then received a message saying it would arrive at 7:15 pm. I was surprised and went out to check, and I saw a UPS sticker on my car. I watched the security camera and saw that they put the sticker on my car and left. They didn't even ring the doorbell or knock on the door. This is UPS service. Don't you think it's ridiculous? I was away from work all day and was waiting at home. The delivery time is September 19th, 10:45 am - 12:45 pm - 7:15 pm