Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Desiree and Jesus.
Inconsistency
Several reviews noted inconsistent service quality, with some staff members described as rude or unhelpful, especially during busy times or close to closing hours.
Efficiency
Customers appreciated the quick service and efficiency of the staff, with many reporting fast processing times for shipping and returns.
Communication Issues
There were complaints about poor communication and misunderstandings regarding shipping services and pricing, leading to customer frustration.
Store Management
Feedback indicated concerns about management and staff training, with some customers expressing disappointment in how issues were handled.