United States Postal Service

3.2
138 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1300 Harwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Harwood Rd, Bedford, TX
76021, United States

Hours

Reviews

3.2
138 reviews
5 stars
65
4 stars
8
3 stars
6
2 stars
6
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers appreciate the quick service during less busy times, but many express frustration with long wait times and inefficiencies during peak hours.

Staff Attitude

Several reviews highlight a lack of courtesy and respect from staff, with some customers feeling dismissed or treated poorly.

Passport Services

There are numerous complaints regarding passport services, including inconsistent hours and staff availability, leading to customer dissatisfaction.

Mail Delivery Issues

Many customers report problems with mail delivery, including lost packages and incorrect mail being delivered.
  • KT
    k TaRD
    Oct 30, 2025
    1.0
    As i've come to expect the total lack of customer service , they certainly excel with that. The guy at the counter, not wearing a name tag, was unprofessional and rude. Hopefully the USPS is dismantled.
  • MI
    Mike Ingraham
    Oct 21, 2025
    5.0
    Our post office staff are efficient and helpful.
  • SW
    Sonia Williams
    Oct 6, 2025
    1.0
    Rick Anthony has disrespectful words that is unacceptable when a question I asked that I only wanted a professional answer not his disrespectful "opinion" as an answer instead. Maybe time for him to retire or let go as a part of the Fed employee cuts.
  • TM
    Tosha Mims
    Oct 6, 2025
    5.0
    Mr. Richard was phenomenal had good conversation with him! He went above and beyond to help us. What he couldn’t help us with , he sent us to his coworker. to finish the remaining of getting our mail transferred over. He gave me and my husband old school conversation . He spoke great wisdom. He was very nice and the rest of the staff as well. Thanks for your Kindness Mr. Richard! 😊
  • BF
    Bobby Frazier
    Sep 11, 2025
    5.0
    The installation in Bedford works as well as it can. Parking is fairly reasonable and wait times depends on how many employees are working the windows which is usually 2. Not sure if an appointment is needed for things like passports but if you're caught behind someone needing something complicated I hope you have time on your hands.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.