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United States Postal Service

3.2
(145 reviews)

Business Details

1300 Harwood Rd, Bedford, TX
76021, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 Harwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Harwood Rd, Bedford, TX
76021, United States

Hours

Reviews

3.2
145 reviews
5 stars
69
4 stars
9
3 stars
6
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their helpfulness and friendliness, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Many customers noted quick service and efficient handling of tasks, especially for passport applications, though some reported long wait times and understaffing issues.

Staff Attitude

Several reviews highlighted a lack of courtesy and respect from staff, with instances of rude behavior impacting customer experiences.

Service Availability

Customers expressed frustration over inconsistent service availability, particularly regarding passport processing hours and mail delivery issues.
  • RS
    Ryan Stella
    Feb 17, 2026
    1.0
    Cannot get in contact over the phone at all
  • CK
    Caroline Knight
    Feb 3, 2026
    1.0
    Words cannot explain exactly how mad I am right now, but I can definitely explain the situation. I moved from Bedford to Euless in December. I submitted a forwarding address in November, and I have been waiting for mail to arrive at my new address for 2 months. I am writing this review in February. A new postman by the name of Carl started on my old route which was at Woodbridge apartments in Bedford, Texas. Instead of forwarding my mail as he was supposed to, he sent it all back to sender. Social security cards, driver's license renewals, vehicle registrations, tax documentation, it's all missing. The only thing that I can do at this point is to go to all of these places where I was expecting mail and requesting them to send it to my new address. It just goes to show, even if you do the right thing and you follow everything by the book on what they ask you to do, there's always some idiot there to screw it all up. Don't be a Carl. For the love of God, forward the mail if you are a postman reading this.
  • JA
    Joann Akazzou
    Jan 20, 2026
    5.0
    Thanks to the employee named Erica who helped me process the passport form and did the paperwork. I was fortunate enough to take in the walk in hours on website. It's hard to get an appointment online so I went to the post office here. Totally appreciate Erica's service!!! P.S. the guy at the post office said that they r short staffed. That's why it's hard to find post office that's available for passport. The website isn't updated. Get mad at the website people. Smh not at the staff.
  • SN
    S Noelani
    Dec 16, 2025
    5.0
    Fast service
  • FL
    Francisco Leung
    Nov 30, 2025
    4.0
    I only came here to get passport forms. You have to ask an employee for the forms since they are behind the counter. They have a self-service kiosk for stamps and packages. They also sell greeting cards.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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