United States Postal Service

3.2
140 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 Harwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Harwood Rd, Bedford, TX
76021, United States

Hours

Reviews

3.2
140 reviews
5 stars
66
4 stars
9
3 stars
6
2 stars
6
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior.

Efficiency

Many customers noted quick service and efficient handling of tasks, especially for passport applications, though some experienced long waits and understaffing.

Staff Attitude

Several reviews highlighted a lack of professionalism and negative attitudes from certain employees, impacting the overall customer experience.

Mail Issues

Numerous complaints were made regarding mail delivery problems, including lost packages and misdelivered mail.
  • SN
    S Noelani
    Dec 16, 2025
    5.0
    Fast service
  • FL
    Francisco Leung
    Nov 30, 2025
    4.0
    I only came here to get passport forms. You have to ask an employee for the forms since they are behind the counter. They have a self-service kiosk for stamps and packages. They also sell greeting cards.
  • KT
    k TaRD
    Oct 30, 2025
    1.0
    As i've come to expect the total lack of customer service , they certainly excel with that. The guy at the counter, not wearing a name tag, was unprofessional and rude. Hopefully the USPS is dismantled.
  • MI
    Mike Ingraham
    Oct 21, 2025
    5.0
    Our post office staff are efficient and helpful.
  • TM
    Tosha Mims
    Oct 6, 2025
    5.0
    Mr. Richard was phenomenal had good conversation with him! He went above and beyond to help us. What he couldn’t help us with , he sent us to his coworker. to finish the remaining of getting our mail transferred over. He gave me and my husband old school conversation . He spoke great wisdom. He was very nice and the rest of the staff as well. Thanks for your Kindness Mr. Richard! 😊

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.