United States Postal Service

1.6
360 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 601 W Baker Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
601 W Baker Rd, Baytown, TX
77521, United States

Hours

Reviews

1.6
360 reviews
5 stars
39
4 stars
16
3 stars
6
2 stars
15
1 star
284

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a consistently negative customer experience.

Delivery Issues

Customers reported frequent problems with mail and package deliveries, including misdeliveries and packages marked as delivered but not received.

Management Concerns

Many customers expressed a need for better management oversight to address the ongoing issues with staff behavior and service quality.

Inconsistent Service

While some customers reported positive experiences, the majority noted a lack of consistency in service quality, with many feeling neglected or mistreated.

Accessibility Problems

Customers faced difficulties with the location's accessibility, including long wait times and unhelpful staff when seeking assistance.
  • PP
    pandaa
    5 days ago
    1.0
    I was told that my package was attempted to be delivered to me, while I was outside at the time stated. They did not attempt to give me any type of package at all
  • EZ
    Ely Zamudio
    Nov 18, 2025
    1.0
    Un hombre negro que trabaja ahi en el área donde pesan y cobran los paquetes trata mal a las personas, muchas se han quejado y no lo corren.
  • NV
    Norma Valdivia
    Nov 15, 2025
    2.0
    El personal muy antisocial , nunca hay personas bilingües, un problema para ayudar a enviar a otros países, solo dan una forma sin ayudarnos con el llenado te equivocas y se molestan por darte otra forma.
  • SM
    Sam Mcgowen
    Nov 13, 2025
    1.0
    Stood in line and the doors didn’t open till 10:00 What’s the point of making appointments if they don’t open the doors
  • DJ
    Daija Jones
    Nov 6, 2025
    1.0
    Always putting wrong keys in boxes to retrieve packages . Then have to take time off work to come here. They dont open on time either . Hours state they open at 8:30 ; did not open until 8:34.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.