Brand Certified
United States Postal Service
1.6(376 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
601 W Baker Rd, Baytown, TX
77521, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 601 W Baker Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.6
376 reviews
5 stars
40
4 stars
16
3 stars
6
2 stars
16
1 star
298
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly one male employee, leading to a consistently negative customer experience.
Delivery Issues
Customers reported frequent problems with mail delivery, including packages marked as delivered but not received, and mail being sent to incorrect addresses.
Management Concerns
Many reviewers expressed frustration with management for not addressing the poor behavior of employees and the overall decline in service quality.
Facility Conditions
The post office was described as dirty and poorly maintained, contributing to a negative atmosphere for customers.
Inaccessibility
Customers noted difficulties in reaching the office by phone and issues with the office not opening on time.
- DSDog Sevil6 days ago1.0I was going to leave a bad review about the heavy set bald black guy, and started reading the other reviews...(Same guy) talk about hating your job?! Guy wouldn't even look up, was to busy scrolling through his phone. Responding in condescending replies and not replying at all to one question. Tossing/ handling package and receipts as if it was a bother to do his job. I'm not a fan of robotics taking people's job, but honestly if a robot took this man's job, it would be a whole better experience that's for sure. When you have a troubled employee, you fix it, you don't keep the employee to accommodate them. I Think management is scared to let him go? Any response to my review from management would be great! Maybe it would help me and others understand what's really going on at this place, because as it looks right now, there's nothing but incompetent personnel working at this place.
- SBScott ButeaudFeb 17, 20261.0this place steals your mail. I had a package shipped to my house within this usps area.....77521 zip code. They marked as delivered to parcel locker but the key was not in my mail box. BEWARE!!!!!! This place is obviously stealing packages. I have filed a claim with US Postal Inspection!!!!
- ACA CFeb 13, 20261.0As all other reviews, the bald African man on the far left register is extremely rude as are all the other employees. He smacks his lips when you make a request or ask to borrow a pen. His attitude is awful. He has zero business in customer service. Today he and the lady working the far right register were in an argument in front of at least 5 customers. Extreme hostile work environment. Need to fire everyone at this office and start over because they're all so rude. I avoid this particular usps as often as possible and drive all the way to Highlands because of it. I have a friend who works at a prestigious firm in Baytown and he about made her cry he was so awful to her. They are running off all of your customers. Need major help here!
- DGDaniela GarciaFeb 13, 20261.0Horrible experience. Gentlemen that help me was extremely rude. He was not wearing a name tag.
- FCFOREIGN LANGUAGE CLASSESJan 26, 20261.0I read the reviews and we are all complaining about the same person! Maybe it's time for the management to talk to him? Just an idea.... This is a bald, African American guy very full of himself who bullies customers on a regular basis. Last time I was there I asked to buy some stamps and he gave me the format of 20. I simply asked if they had smaller formats and instead of answering my question he scramed at me to tell him how many stamps I needed. I repeated my question calmly in the most clear English and he screamed again that if I didn't tell him how many stamps I needed I would had to leave. So I told him to give me any format he had, just to de-escalate the situation. When I went outside I found two other pissed customers complaining about the same guy, and I happily joined the conversation. So what's wrong with that guy? Why don't you put nice and smiling people to deal with the public? It just seems common sense!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 601 W Baker Rd?
You can send mail, ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require scheduling an appointment using the online scheduler, though some offer limited passport walk-in hours.
Does this location provide passport photo services?
Passport photo services are available by appointment for first-time passport applications.
What are the operating hours for the Post Office at 601 W Baker Rd?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.
Can I rent a PO Box online for this Post Office?
Yes, you can search and reserve PO Boxes online at the USPS website, then complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; check with this Post Office for their specific lobby hours.
What nearby places can I visit before or after my Post Office visit?
Nearby you can visit Tea City for bubble tea, Payton's Blend coffee shop, El Mana Taqueria for Mexican food, or Painting with a Twist for arts and cultural events.
Are there any banks close to the Post Office for convenient financial services?
Yes, Texas Citizens Bank and Compass Bank are nearby, providing easy access to financial services alongside your postal errands.
What other professional services are available near the Post Office?
Nearby professional services include real estate agents like Yeniffer Senra Real Estate and Yvette Williams Realtor, as well as beauty salons such as Contucci Salons and Education and Tout Sur Vous.
Brand Certified Facts from United States Postal Service
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