United States Postal Service

1.6
367 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 601 W Baker Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
601 W Baker Rd, Baytown, TX
77521, United States

Hours

Reviews

1.6
367 reviews
5 stars
39
4 stars
16
3 stars
6
2 stars
16
1 star
290

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the staff's rudeness and unprofessional behavior, with many customers feeling disrespected and dismissed.

Delivery Issues

Customers frequently reported problems with mail and package deliveries, including misdeliveries and packages marked as delivered but not received.

Appointment Management

Several customers expressed frustration over appointment scheduling, with instances of appointments being canceled last minute or staff not arriving on time.

Language Barriers

There were complaints about staff being unhelpful and rude to non-English speakers, indicating a lack of bilingual support.

Overall Experience

The overall sentiment was overwhelmingly negative, with many customers stating they would avoid this location in the future.
  • HG
    Hannah Gaspar
    Jan 5, 2026
    1.0
    Building is filthy, every time I go in they’re all rude. No one answers the phone and I’ve been calling for days. I went in person and was told to call back for a supervisor but nothing happens and no one answers.
  • FM
    Felix Manuel
    Jan 2, 2026
    1.0
    Worst post office, also they close lobby early before closing hours.
  • MA
    Mia Aguirre
    Dec 29, 2025
    1.0
    Guy in there is very rude!! He needs to be fired the why he treats customers. Why work there if you’re gonna be miserable and rude.
  • LW
    Liz Apple (WTFxCupcake)
    Dec 22, 2025
    1.0
    The employees at this location are very disrespectful and rude. This one male employee laughed when I asked a question about a service they offered.
  • JP
    Jennifer Pitts
    Dec 20, 2025
    1.0
    What a shame that this one guy is such a negative unhappy person. (Bald guy everyone knows who) Last day for mailing Christmas packages and at 11:58 and he’s not wanting to allow customers in. Complained the whole time and just watched the door telling the kind lady to stop allowing customers in. Scrooge at his finest.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.