The UPS Store

Reviews

• AI

  Alex Inabnet

  3 days ago
  5.0
  Mariam, Santiago and Derek did a great job with my printing, scanning and notary. Thanks everyone!!!
• MM

  Mercy M.

  Apr 1, 2026
  2.0
  I went to send out two packages to Europe. They said it would be $230 for each package which of course shocked me because I have sent things to Europe for $25-$30 many times. They told me it would be $170 each if I took them to USPS (still shocking, and false). I then took my packages to another UPS location and they sent them out for $30 which confirms that this specific store is unusual. I am not trying to be harsh because the staff is very friendly and kind but I would recommend another store if you want a price that is not jaw dropping.
• AB

  Alexis Bonner

  Mar 26, 2026
  5.0
  Santi and Mariam at the south lamar location were sooooo helpful! I had an issue returning my trampoline due to the issuer not wanting to pay for my labels. And the staff allowed me to leave my packages there all week so I didn’t have to lug my boxes back and forth while I figured out my labels. Once I got my labels it turned out they issued them to FedEx lol. So the staff even helped me take the boxes to my car. And gave my son a spiderman sticker to top it off. Most helpful and considerate guys ever! Thank you so so much!!!!!
• ED

  Erin Davis

  Mar 17, 2026
  3.0
  Staff is always really friendly but I would not recommend dropping off pre-paid USPS packages here. I dropped one off for the first time 4 days ago since the local post offices do not keep their self-service kiosk areas open after close and it was never delivered to USPS for me.
• EL

  Essie L

  Mar 11, 2026
  1.0
  I waited over 10 minutes this morning while the service agent had an extended personal conversation with the customer at the counter—asking about their family and children—while a line of people formed behind me trying to drop off packages before work around 9:50am. When I politely asked if we could move things along, I was told I was being unreasonable and was spoken to rudely. I even apologized, explaining that I was simply trying to drop off my package quickly so I could get to work and that I was being mindful of the people waiting behind me. Instead of helping de-escalate the situation, the manager instructed the service agent not to speak to me further. He also said that he's helped me before and I'm "not the most vocal" as if that is a bad thing - extremely rude comment for a manager to make when his service agent has already held up the line by having full blown conversations. Now this is not personal at all, this is a UPS store where people are trying to get things done and go about their day. I am always thanking the people at this UPS store for their help - again all recorded on camera. Why am I being told "I'm not the most vocal" like that's a bad thing? I felt incredibly shamed especially as I had just apologized saying "Sorry, I only asked you to move it along because people are trying to get to work this morning." As I was leaving, the customer who had been at the counter physically hit me on the shoulder on (on purpose) my way out and yelled “I hope you have a horrible day!” The incident was caught on camera, and I am filing a report. The manager did nothing in response to this. I felt horrible. To be fair, I have had positive experiences at this location before and most employees are generally kind. However, this morning’s experience showed a serious lack of professionalism and awareness of customers’ time—especially during busy morning hours when many people are trying to get to work. Customer service should balance friendliness with efficiency and basic respect for everyone waiting in line. I will be reporting this to the police and UPS central. They will be extracting the video - if the UPS location deletes that video, this review serves as evidence as what happened this morning is unacceptable.

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