Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6726 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Riverside And Shore District.
The staff told me they can't ship the box I had as it had printed stuff on it.. Wanted me to pay $10 for buying a box from them..
I went back with other box and asked if they can just give a small piece of tape to close one end of the box and they almost mockingly told me it will be another $ extra.. 0 or -ve on customer service.. Outrageous of ups to charge $ for applying tape on 8" side of box.. The staff does not understand being human or helping.. Hope they get treated the way they are treating people..
It was the same guy who is shown in few reviews below about closing the store early..
CP
Cameron Parsons
5 days ago
1.0
I visited this UPS Store on March 16th to have a shipping label printed for a USPS package. The staff told me they would handle everything. The package never arrived at its destination.
When I followed up, they completely washed their hands of it — saying that because it was a USPS label, it's not their problem. That's not acceptable. You accepted my package, you took responsibility for it at drop-off, and now you're pointing fingers elsewhere instead of helping me resolve this.
If you're not able to handle USPS packages, that should be made very clear to customers upfront — not disclosed only after something goes wrong. Do not use this location if you expect any accountability when things go sideways.
JA
Julie Alexander
Apr 4, 2026
2.0
This store constantly disappoints and annoys. I get it, all they do is process Amazon returns all day. The employees are burned out and unhelpful, and really could care less if you get helped or not. The best you can hope for is a broken blank stare as a greeting, and enduring a long line of other annoyed customers not being helped at all. Roll the dice and hope your package they refuse to take behind the counter makes it!
JG
James Gatlin
Mar 25, 2026
5.0
I get the most friendliest energy from every person I interact with at this location.
AB
Anna Blake
Mar 19, 2026
5.0
I'm in the store for a weekly drop off and Green and Sean and the rest of the team are always so nice and helpful!
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store at 1920 E Riverside Dr in Austin offer?
The UPS Store #6726 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.
What are the operating hours for The UPS Store in Austin?
Monday to Friday, 8:00 AM to 6:30 PM; Saturday 10:00 AM to 3:30 PM; Sunday 10:00 AM to 3:00 PM. Hours may vary on holidays.
Is The UPS Store #6726 wheelchair accessible?
Yes, it has a wheelchair accessible entrance but does not have wheelchair accessible seating or restrooms.
What payment methods are accepted at The UPS Store in Austin?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store in Austin offer mailbox rental services?
Yes, mailbox rental services are available for receiving mail and packages securely.
Can customers use The UPS Store #6726 for passport photo and ID services?
Yes, they provide passport and photo ID services at this location.
Are there any special offers or coupons available at The UPS Store?
Yes, customers can save with special offers and coupons available on their website.
What nearby emergency medical services are close to The UPS Store in Austin?
CareNow Urgent Care is nearby, providing emergency room and medical services, which can be convenient if you need urgent care during your visit.
What shredding service options are near The UPS Store?
Shred Nations is located nearby, offering professional shredding services ideal for customers needing document destruction beyond in-store shredding.
What local dining options can I visit near The UPS Store at 1920 E Riverside Dr?
Pho Please, a Vietnamese and Asian restaurant, is close by and makes a great spot to enjoy a meal before or after your UPS Store visit.
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