The UPS Store

Reviews

• SS

  Summer

  Apr 6, 2026
  1.0
  Drove 40min and there's no UPS store. Wasted my time and all the other ones are now closed.
• TL

  Trevor Lemoine

  Jan 12, 2026
  3.0
  Since UPS stores have put the burden of processing return packages on the customer with kiosks, the experience has become painful. I appreciate the purpose of having return kiosks, but many customers using for the first few times, have to familiarize themselves on the spot, or take forever wrapping their items, or a problem with the label printer.... It causes customer backup. I would prefer the employee to process my package. They are typically faster. After all they work there, not me. But they seem understaffed from what I have experienced. Unless UPS wants to start paying customers for doing the work. This is not aimed at just this location. It goes for all the ones with return kiosks.
• MZ

  Mollie Zamora

  Dec 7, 2025
  5.0
  I travel the central Texas area for work, so I never know which UPS store is going to be "the one". Last week, Thursday, 12/4, I happened to be near the Belterra location. Let me list out why this is a 5-star store: 1. Clean- if you go into more than one location, you will understand that this is not always the case. 2. Welcomed- as I walked in the door (on crutches, mind you) I was greeted with a smile. 3. Helpful- I was scrambling with my Amazon returns, and it made me incredibly nervous to make those behind me have to wait for my scrambling. The owner who was working at my terminal calmly said to me, "Take your time. It will be ok." This lowered my stress level from a 9 to a 2. 4. Kind- 2 of my returns were "printed label", which I was unaware of. This has happened to me before. At other stores, without a smile, I was told that I could print each label for $2. Now, I am not saying that this is a daily practice at this store, but as it is a franchise, each owner has this option. So basically, I just want to say THANK YOU! Thank you for being so incredible, even during this busy season! Mollie
• DW

  Delta Whiskey

  May 30, 2023
  3.0
  Literally every UPS store I have ever been in has a public Wi-Fi to use for pulling up returns. This place does not. Make sure you have everything you need before you come here because reception's terrible in DS, this is known, and they won't let you use their Wi-Fi.
• MW

  Mathew Williams

  Jan 16, 2023
  5.0
  Went in the other day and the staff was super friendly and even gave my daughter some stickers to play with. Will come back for sure. Thank you!

Frequently Asked Questions About The UPS Store