Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8225 Cross Park Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
377 reviews
5 stars
149
4 stars
23
3 stars
8
2 stars
9
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific mentions of poor interactions with certain employees.
Passport Services
Mixed reviews on passport services; while some praised staff like Nicole for their helpfulness, others had negative experiences with Kimberly.
Package Handling
Numerous complaints about lost or delayed packages, with customers expressing frustration over the lack of accountability and transparency.
Facility Condition
The location is noted for being clean and spacious, but there are concerns about the maintenance of the parking lot.
Efficiency
Some customers appreciated the quick service and lack of wait times, while others experienced significant delays.
- MAMIGUEL ALVAREZNov 13, 20251.0Tienen q ver a quien contratan porque hay paquetes que no los entregan y los rcan como entregados y no envían ni la notificación de entrega.
- DSDavid SchmidtNov 11, 20251.0I never get anything when they say I am i’ll watch the shipment move along steadily until it gets to this place then they will send it in the wrong direction or something stupid
- IAIkeysha ArnoldNov 4, 20254.0Friendly agents provide good customer service
- OMOG MOEOct 23, 20251.0Went in for my passport this morning. KIMBERLY R WAS MY ASSISTANT and how am I a young adult with better customer service. The whole experience was horrible dealing with her. She has no manners, doesn’t seem to like her job. She definitely was projecting her feelings onto her clients. Terrible.
- AVAlex VOct 2, 20251.0This place is HORRIBLE !!! I had a passport appointment here that was processed by the post office agent. Later, I received a letter from the passport administration stating that the signature and stamp were missing—something the agent should have done correctly the first time. Because of this mistake, my passport has been delayed, and I had to go back to the post office with the letter so they could fix it. When I arrived, Kimberly didn’t even read the letter before telling me I needed to make another appointment. Why should I have to schedule another appointment when the delay was caused by their error? On top of that, she was incredibly rude and dismissive, even saying “I need to go to lunch, but I guess I’ll help you.” Completely unprofessional. What’s worse is that when I spoke Spanish to my mother (who only speaks Spanish), Kimberly told me to “keep quiet.” That is not only disrespectful but blatantly racist. No one should be treated that way for simply speaking their own language. To make matters worse, when I asked another employee for the manager on duty, he said “uhm, I don’t know, he was here but he left.” That sums up how poorly this location is run. This post office is a joke when it comes to passport procedures actually any type of procedure. If you want things done correctly and don’t want to be treated with disrespect or discrimination, avoid this location at all costs
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 8225 Cross Park Dr?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I submit a first-time passport application at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices offering passport services require scheduling an appointment via the online scheduler, though there are limited walk-in hours at select locations.
What are the business hours of this USPS location?
Monday through Friday, it is open from 7:30 AM to 5:30 PM; Saturday from 8:00 AM to 3:00 PM; and it is closed on Sunday.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one securely online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is 24/7 access available to PO Boxes at this USPS location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so please check with this local Post Office for exact details.
Are there other USPS or postal-related services nearby?
Yes, nearby places include another United States Postal Service location and a USPS Collection Point that offers postal and storage services.
What nearby spots can I visit for food or dining after my visit to the Post Office?
You can enjoy nearby dining at Quiznos for sandwiches, Local Slice II for pizza and fast food, or El Vago Cantina for Mexican cuisine.
Are there any nearby attractions or entertainment options close to the Post Office?
The Waterloo Zoo offers a fun arts and entertainment experience nearby, and The Austin Eagle bar and restaurant is another local spot to visit.