Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8225 Cross Park Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
392 reviews
5 stars
153
4 stars
23
3 stars
9
2 stars
9
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Staff Attitude
Several customers reported negative experiences with staff attitudes, including instances of disrespect and lack of professionalism.
Service Efficiency
While some customers praised the efficiency and helpfulness of certain staff members, many others experienced long wait times and delays in service.
Package Handling
Multiple reviews indicated issues with package handling, including lost packages, delays, and incorrect deliveries.
Positive Experiences
Despite the negative feedback, there were also positive mentions of specific staff members who provided excellent service, particularly in passport processing.
- CDCasey DolanJan 2, 20261.0The worst service I have ever had. USPS lost every single Christmas present I ordered for my wife including the replacements. The best part is they don't even care... The driver told me the substitute drivers don't care about doing a good job and frequently put the keys to the lock boxes in the wrong mail boxes !
- JSJesse SmithDec 27, 20251.0This is the worst PO I've ever seen. The guy actually came from behind the counter and put his hands on me, the customer, in effort to snatch the tape machine from my hand. All of this because I didn't want to disclose the contents of my package to him. Can anyone explain why a Postal worker would refuse to let you ship a parcel unless you tell them the exact contents inside? Would really love some feedback on this. He needs to be fired immediately.
- LTLauren Tyler-SmithDec 27, 20251.0Unacceptable treatment of a disabled customer I had an extremely distressing experience at this location. As a disabled person with autism, I entered the post office seeking help with a large shipment. Staff members gave me conflicting instructions, laughed at my questions, refused to offer a contact number for support, and ultimately escalated the situation in a way that triggered a full shutdown and panic attack. Instead of offering any compassion or de-escalation, the manager responded by calling the police and banning me from the location while I was visibly in distress on the floor. This is not only inhumane, it’s a failure of basic customer service and likely a violation of ADA standards for public service entities. I’ve filed a formal complaint with USPS. No one should be treated this way — especially not someone asking for help and experiencing a medical event.
- LBLynzee BigelowDec 23, 20251.0Don’t use this post office to ship anything you want delivered on time. I dropped off a package on Tuesday that was already labeled and prepaid for that should’ve arrived at its destination on Saturday. It must’ve sat in a pile somewhere for 3days because they didn’t even scan it in as received until Friday. It’s been a week since I dropped off and it hasn’t even made it to the correct state yet, would’ve been better off shipping it with literally any other carrier.
- MJMichelle JeffersDec 22, 20253.0Well I was going to give a 1 star, but gave 3 instead and this is why. There automated answering service is horrible. Its one of those answering services were it is built to not let you speak to someone. After fighting with that for a while I finally got through just for it to tell me there is a 39min wait. (I am not too upset with that bc it is the week of christmas.) After hanging up (to wait for a call back) I was so upset with the answering service. I was in the middle of giving a 1 star review when I got a call back! Not even 2min had passed! The lady I spoke to was extremely helpful. I did not have my question answered as to why I called but it was bc I did not have the correct tracking number she needed but she explained why the tracking number I have does not work, who to call, etc. I would give a 5 star review for her, but that automated phone set up, they need to fix that! Summary, I was super annoyed in the beginning just to be pleasantly surprised very soon after!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 8225 Cross Park Dr?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I submit a first-time passport application at this Post Office?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices offering passport services require scheduling an appointment via the online scheduler, though there are limited walk-in hours at select locations.
What are the business hours of this USPS location?
Monday through Friday, it is open from 7:30 AM to 5:30 PM; Saturday from 8:00 AM to 3:00 PM; and it is closed on Sunday.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one securely online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is 24/7 access available to PO Boxes at this USPS location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so please check with this local Post Office for exact details.
Are there other USPS or postal-related services nearby?
Yes, nearby places include another United States Postal Service location and a USPS Collection Point that offers postal and storage services.
What nearby spots can I visit for food or dining after my visit to the Post Office?
You can enjoy nearby dining at Quiznos for sandwiches, Local Slice II for pizza and fast food, or El Vago Cantina for Mexican cuisine.
Are there any nearby attractions or entertainment options close to the Post Office?
The Waterloo Zoo offers a fun arts and entertainment experience nearby, and The Austin Eagle bar and restaurant is another local spot to visit.