Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11900 Jollyville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
529 reviews
5 stars
83
4 stars
23
3 stars
17
2 stars
22
1 star
384
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly a supervisor named Louis, leading to a consistently negative customer experience.
Long Wait Times
Customers frequently reported long lines and slow service, often with only a few employees working, causing frustration and delays.
Inconsistent Information
Many customers noted discrepancies between online information and actual services offered, particularly regarding passport appointments and available supplies.
Mixed Experiences
While many reviews were negative, some customers reported positive interactions with specific staff members who provided helpful and friendly service.
Package Handling Issues
Several customers experienced lost packages and poor handling of mail, raising concerns about the reliability of the service.
- KKKojiOct 31, 20251.0The worst one
- MGMJ GarciaOct 14, 20255.0Went in to get my nieces passport. Didn't take long most likely because she had an appointment. Great customer service experience 👍
- ECEsther Cheung-PhillipsOct 8, 20251.0Poor customer service, and were incorrect with using custom forms. I would not recommend sending anything international through this office, probably good with domestic only.
- LALuz ArevaloOct 7, 20251.0My daughter (a minor) and I had a very upsetting experience here today around 5 PM with Supervisor Louis. We went in to buy stamps, but we were unsure if they were the right ones. The cashier saw we were confused and didn’t mention that stamps are nonrefundable. When we went back 20 minutes later to ask politely about an exchange, Louis was extremely rude to my daughter and dismissed her while she was explaining. When I went inside, he was also rude to me and told me to leave. Two women nearby, who weren’t even part of the situation, got involved, started recording us after seeing I was recording for protection, and one of them became aggressive toward my daughter. She ended up crying after the experience. The way Louis handled this was unprofessional and disrespectful. After checking online, I saw that several other customers have also reported rude treatment from him at this same location. Clearly, this needs to be addressed by USPS management.
- SBSam BellSep 22, 20251.0I have never once successfully had a package delivered without having to either schedule four different redelivery attempts because there is no access to my first floor non-gated community apartment complex or the carrier just doesn't want to drop it off and I end up having to go pick it up from the office, which opens and closes before I get off work which is great
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 11900 Jollyville Rd?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take passport photos with an appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment made through the online scheduler, though there are limited walk-in hours at select locations.
What are the operating hours of this United States Postal Service?
Monday through Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 2:30 PM, and it is closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person. Bring two valid IDs and your completed application if applying in person. Check availability and start online at the USPS website.
Are the PO Boxes at this location accessible after hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specific lobby hours.
What nearby places can I visit before or after using the services at this Post Office?
You can visit nearby places such as Sonic Drive-In for a quick meal, Northwest Austin Veterinary Center for pet care, or Marquis at Ladera Vista condominiums.
Is there a nearby place to get notary or legal services close to this Post Office?
Yes, ATX Signing Agent offers notary and legal services near the Post Office, which can be convenient if you need such assistance during your visit.
Can I find any building supply stores near the United States Postal Service at 11900 Jollyville Rd?
Yes, nearby building supply stores include NEST roofs, SWAY Outdoor Living, and Roofing Contractor ATX, useful if you need material after mailing shipments.
Where can I find additional information or customer support for this Post Office?
You can visit their official USPS webpage, call the local phone at +1 512-331-9802, or follow USPS on social media like Facebook, Instagram (@uspostalservice), and Twitter (@USPS).