Brand Certified
United States Postal Service
2.6(155 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3201 Bee Caves Rd, Austin, TX
78746, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3201 Bee Caves Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
155 reviews
5 stars
51
4 stars
12
3 stars
4
2 stars
7
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific complaints about a clerk named Melisa who consistently displayed a negative attitude.
Efficiency
Customers frequently mentioned long wait times and slow service, often due to understaffing or employees taking breaks during busy hours.
Positive Experiences
Despite the negative feedback, some customers praised specific employees, particularly Gwen and DJ, for their helpfulness and friendly demeanor.
Management Issues
There were multiple comments regarding poor management practices, including staff not being available to assist customers and a lack of accountability for rude behavior.
- SNSierra NiCole2 days ago1.0Extremely rude experience today at this post office. I was next in line and went to the counter and the lady basically made me wait so she could process the lady’s packages behind me instead. The lady behind me in line apologized and I told her it wasn’t her fault - the woman working the counter was just really inconsiderate for that. At the end of our ordeal, she said “I wasn’t trying to be rude, but when I’m ready for the next customer I will call them” in the rudest manor. The whole time she kept talking to her coworkers anyway so I just walked up because I have places to be. On top of all of this, she threw the envelopes from the lady behind me like she didn’t want to be there and then proceeded to throw my packages aggressively as well. She’s probably in her late 40’s, glasses and a pony tail with slight grey hair. Wish I had gotten her name. Will not come back here. Save yourself the unnecessary stress & attitude from these people.
- ALAlexis LonquistFeb 7, 20261.0Just awful. Not worth going in, they are zero help.
- RGRudy GatesFeb 3, 20261.0Worst USPS in Austin!
- EEelizabethJan 30, 20261.0I would recommend the S Congress location instead.
- JHJulia HissomJan 20, 20265.0The two women working upfront were cheerful and helpful. I was touched at their customer service and kindness towards an elderly woman who was waiting in line
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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