Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3201 Bee Caves Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
150 reviews
5 stars
50
4 stars
12
3 stars
4
2 stars
7
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unhelpful behavior from staff, particularly a clerk named Melisa, leading to a negative customer experience.
Service Speed
Customers frequently reported long wait times and slow service, often due to understaffing or inefficient processes.
Positive Experiences
Some customers praised specific employees, like Gwen and Brian, for their friendly and efficient service, contrasting with the overall negative feedback.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and failure to address employee behavior, contributing to customer dissatisfaction.
- IDIsa D.5 days ago5.0DJ was very efficient and helpful with my shipments. She showed me a faster way to get my packages delivered using the self-checkout option. I appreciate her patient and personable assistance!!
- RSRyan SykesJan 2, 20263.0Came in with packaged items to mail. QR codes ready. There was a line at self service kiosk l so went to the desk for help, since NO ONE was in line. Told that I had to go to the self service kiosk. Let's add more self service kiosks and get rid of these lazy disgruntled "customer service" workers. Or hire workers that are customer service-oriented. Look you in the eye, smile and greet you and go out of their way to help you.
- KGKyleigh GDec 29, 20251.0employees will snatch packages out of your hands and throw them down right in front of your face lol (specifically the white guy with glasses)
- GTGina TerziniDec 11, 20251.0I am absolutely appalled by the behavior of the female employee who worked on 12/11 in the early afternoon. We were in line for over 45 minutes and witnessed her yelling at customers repeatedly and throwing packages into bins. The people who were using the self serve got repeatedly yelled at for using the over filled slot but they were completely unaware of the problem. She needs to be removed immediately from this position. We finally left after 45 minutes. Watching her throw packages all over the place was disgraceful. We are still missing a delivery from three weeks ago. We ended up going to Congress and it was wonderful.
- TJTomoko JonesDec 9, 20251.0I have been living in this neighborhood and using this USPS location for a long time. Recently, I sold an item on Mercari and just wanted to drop it off and get a receipt. I waited in line for 20 minutes to use the kiosk, but the line did not get shorter, so I decided to go inside. That's when the clerk, who was working around 2:00 pm yesterday, started yelling at us to use the kiosk — which I understand is the slowest machine. I explained that I just needed to drop off my package and get a receipt. She repeated that I should use the kiosk, but I told her I had already waited 20 minutes and wasn't going to stand in line again. Her response was shocking: she said, “I am not going to scan your package.” I couldn't believe it. Isn't scanning packages part of your job at USPS? What exactly is your role? This was a horrible experience, and it felt like she refused to accept my item intentionally. I should have gotten her name, but I will do that next time. This kind of service is unacceptable, and employees like this should not be in customer service. It was a disappointing experience, and I hope USPS addresses this issue. Also I would like to add, if the clark lady cannot do her job, the kiosk will take her job someday.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 3201 Bee Caves Rd?
You can send mail and ship packages, and access services like money orders, Post Office boxes, passports, and gift cards.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. Most locations also take passport photos; you should complete and print your passport application form before applying.
Do I need an appointment to use passport services here?
Most Post Offices with passport services have set hours and require an appointment via an online scheduler. Limited walk-in passport service is available at select locations.
What are the operating hours of the Post Office at 3201 Bee Caves Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM and on Saturdays from 9:00 AM to 3:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online swiftly and securely at https://www.usps.com/manage/po-boxes.htm. In-person setup requires visiting your local Post Office with two valid forms of ID.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check with your local Post Office for exact lobby hours.
What nearby places can I visit near the Post Office at 3201 Bee Caves Rd?
Nearby places include Train 4 The Game gym, Westlake Post Office, Vetco Vaccination Clinic, Las Palomas Restaurant & Bar, and Great Harvest Bread Co., offering options for fitness, dining, pet services, and shopping.
Are there any fitness centers near the Post Office that I can visit?
Yes, nearby you will find several gyms such as Train 4 The Game, WellSport for chiropractic and physical therapy services, and F45 Training Westlake for active lifestyle and sports venues.
Can I grab a meal or a quick snack near the Post Office location?
Yes, nearby dining options include Las Palomas Restaurant & Bar, Raising Cane's Chicken Fingers for fast food, Lotus Hunan Chinese Restaurant, Bountiful Bakery & Cafe, and Saffron buffet restaurant.
How can I find directions or schedule appointments with this Post Office?
You can visit their website at https://tools.usps.com/locations/details/1387306 or schedule appointments through the USPS online scheduler at https://tools.usps.com/rcas.htm.