Brand Certified
United States Postal Service
1.7(752 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1822 W Braker Ln, Austin, TX
78758, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1822 W Braker Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.7
752 reviews
5 stars
109
4 stars
17
3 stars
19
2 stars
21
1 star
586
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and dismissed during their interactions.
Wait Times
Customers frequently reported extremely long wait times, often exceeding 30 minutes, with some waiting up to 3 hours due to understaffing.
Lost Packages
Many customers expressed frustration over lost or misdelivered packages, with claims of packages being marked as delivered but not received.
Passport Services
There were consistent complaints about the handling of passport appointments, including cancellations without notice and staff unprepared to assist.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific staff members who provided helpful and friendly service.
- WWWilliam WallerFeb 19, 20262.0I hope to never have to visit again. Just needed my mail key, took five visits and a month and a half. They miscommunicated, changed the mail key lock twice. Another visit. They refunded my money and I still felt wronged. I’d rather renew my license at the DMV than ever visit this USPS again.
- MAmaheshi athukoralaFeb 18, 20261.0Very rude and unprofessional stuff ( a lady and an asian man) . They have stolen several packages . When we asked that they replied very rudely and unprofessionally . This happend to us a couple of time. Please don't go to this place.
- VRVafo RubovFeb 18, 20261.0There's too much of a queue and only one employee working. Shame on the company's management!!!
- JSJayla ShermanFeb 15, 20261.0I have a P.O. Box and it’s always an issue as to why my packages can’t be delivered and they always leave a yellow note and even though they have smart lockers and could easily put them in there I have to wait until they open and deal with there snarky attitudes and waiting time just for it to be a small package that could’ve fit in the first place
- ALAustin LFeb 10, 20261.0First in line to pick up a letter I had to sign for and had to wait at an empty desk for 35 min before anyone came out.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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