Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1822 W Braker Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
741 reviews
5 stars
107
4 stars
17
3 stars
18
2 stars
20
1 star
579
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and dismissed during their interactions.
Wait Times
Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some waiting up to 3 hours without being served.
Lost Packages
Many customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction with the reliability of the service.
Passport Services
The location faced significant criticism for poor handling of passport appointments, including staff being unavailable and appointments being canceled without notice.
Inconsistent Service
While some customers reported positive experiences with specific employees, the overall service quality was deemed inconsistent, with many expressing a desire to avoid this location.
- AKAnthony Khoury6 days ago1.0Worst staff I have ever seen anywhere
- LGLaurent GuillotJan 3, 20261.0I wish I could give zero stars. This is beyond incompetency at this point. I had to wait 50 days to get my mail to arrive in my mailbox. And I am the only person that actually found out what the issue was. Not USP, not the carrier. No one.
- NMN Del MarDec 16, 20255.0Friendly and helpful staff. This is the best USPS location in Austin.
- QAQ ADec 5, 20251.0Terrible, seems like my package is lost 0 out of 1 diabolical the level of competence
- MAMason AtwaterNov 13, 20251.0I usually don't write reviews, but I hope the appropriate people see this. Went in to inquire about a lost package of medication. Guy at the counter was very rude and unwilling to help. He argued with me every step of the way saying the USPS "doesn't make mistakes". Really? Because the nice lady at the Round Rock post office says it can happen, and she wouldn't just say that for no reason. After "looking" (I doubt he actually did), he finally came back saying it wasn't back there. If you can pick up your medications, do it. Don't have them mailed if you live in the 78728 ZIP code.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 1822 W Braker Ln?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, get passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this postal location?
Yes, thousands of Post Offices accept first-time passport applications and many also take passport photos. Please complete and print your passport application form before applying.
Do I need an appointment to use passport services here?
Yes, most Post Offices require scheduling an appointment online for passport services, although limited walk-in hours are offered at select locations.
What are the operating hours for this post office?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 8:30 AM to 1:00 PM; closed on Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person. Bring two valid IDs and your application if applying in person. Start online at https://www.usps.com/manage/po-boxes.htm.
Is it possible to access PO Boxes after hours?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this local Post Office for specific lobby hours.
Where can I find nearby food options before or after visiting the Post Office?
Nearby restaurants include Wendy's, Subway, CM Smokehouse, Halal Bros, Bouldin Acres beer garden, Central Donut, Domino's Pizza, and Maki Toki sushi.
Are there financial services close to the Post Office for quick banking needs?
Yes, nearby financial services include Business Bank of Texas, Western Union, and Lone Star Capital Bank.
If I need pet services nearby while visiting the Post Office, where can I go?
You can visit This Lil Dog of Mine Pet Services, which offers pet sitting, dog walking, and other pet services near the Post Office.
How can customers benefit from nearby printing and signage services?
AlphaGraphics North Austin and AlphaGraphics of North Austin offer printing and sign-making services nearby, which is convenient for business needs when visiting the area.