Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1822 W Braker Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
738 reviews
5 stars
108
4 stars
17
3 stars
18
2 stars
20
1 star
575
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and unhelpful staff, long wait times, and lack of assistance.
Efficiency
Customers frequently complained about slow service and inefficiency, with long lines and delays in processing packages and passport appointments.
Communication Issues
Many customers experienced frustration due to a lack of clear communication regarding services, appointment availability, and package tracking.
Staffing Problems
Several reviews noted that the location is often understaffed, leading to extended wait times and inadequate service.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and efficiency, indicating some positive interactions.
- MAMason AtwaterNov 13, 20251.0I usually don't write reviews, but I hope the appropriate people see this. Went in to inquire about a lost package of medication. Guy at the counter was very rude and unwilling to help. He argued with me every step of the way saying the USPS "doesn't make mistakes". Really? Because the nice lady at the Round Rock post office says it can happen, and she wouldn't just say that for no reason. After "looking" (I doubt he actually did), he finally came back saying it wasn't back there. If you can pick up your medications, do it. Don't have them mailed if you live in the 78728 ZIP code.
- SMS MyersNov 10, 20251.0Came in for a money-back guarantee on a delayed priority express shipment. I called USPS previously and verified the shipment was eligible for the refund. In store, the customer service from the supervisor, John Lawhon, was abysmal. John said he wasn’t going to authorize anything and walked away mid-conversation. Incredibly rude and unprofessional. I visited a different location and they were able to help with no issues. Save yourself the trouble and go to a different USPS location for your shipping needs.
- MSMarshall SalemanNov 7, 20251.0Would give zero stars if I could. Booked passport appointment for myself and my 3 adult children. 2 had to drive 60 miles for the appointment and myself and my other son took off work. After waiting for 20 minutes was informed they do not have a passport person to assist. The staff could care less about their inability to notify or even prevent people from setting up passport appointments.The explanation from the person who I will assume is in charge is it is beyond his control. Do not waste your time attempting to get services from this location it will only cost you time and money
- MVMr VNov 6, 20251.0Please: DO NOT BOOK A PASSPORT APPOINTMENT HERE. Drove all the way only to see a notice that says "today's passport appointments are cancelled". passport person missing. Other USPS staff are rude and dismissive. No respect to other's time? The passport person probably just left early or did not show up. Atleast send us an email or note that appointments are cancelled. no accountability based on previous reviews.. very annoying and disappointing.
- BDBruce DupreOct 27, 20251.0Putting one star because zero is not an option. Called 8 times and never got anyone to answer. Terrible service after not delivering my package and leaving no way to contact the post office. Private carriers are the way to go and I will avoid USPS after this experience Went to the post office after not being able to get help by phone or online. Waited 30 min to be told they would hold my package the next day. Came by as I was told to the next morning to wait 30 more minutes to be told they sent my package back to the sender the previous day. McDonald’s has better employees than this location. I have seen nothing but frustrated customers at this location. Avoid it like the plague and never ship USPS!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 1822 W Braker Ln?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, get passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this postal location?
Yes, thousands of Post Offices accept first-time passport applications and many also take passport photos. Please complete and print your passport application form before applying.
Do I need an appointment to use passport services here?
Yes, most Post Offices require scheduling an appointment online for passport services, although limited walk-in hours are offered at select locations.
What are the operating hours for this post office?
Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 8:30 AM to 1:00 PM; closed on Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person. Bring two valid IDs and your application if applying in person. Start online at https://www.usps.com/manage/po-boxes.htm.
Is it possible to access PO Boxes after hours?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this local Post Office for specific lobby hours.
Where can I find nearby food options before or after visiting the Post Office?
Nearby restaurants include Wendy's, Subway, CM Smokehouse, Halal Bros, Bouldin Acres beer garden, Central Donut, Domino's Pizza, and Maki Toki sushi.
Are there financial services close to the Post Office for quick banking needs?
Yes, nearby financial services include Business Bank of Texas, Western Union, and Lone Star Capital Bank.
If I need pet services nearby while visiting the Post Office, where can I go?
You can visit This Lil Dog of Mine Pet Services, which offers pet sitting, dog walking, and other pet services near the Post Office.
How can customers benefit from nearby printing and signage services?
AlphaGraphics North Austin and AlphaGraphics of North Austin offer printing and sign-making services nearby, which is convenient for business needs when visiting the area.