Brand Certified
United States Postal Service
2.4(386 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3903 S Congress Ave, Austin, TX
78704, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3903 S Congress Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
386 reviews
5 stars
103
4 stars
23
3 stars
14
2 stars
17
1 star
229
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported long wait times due to understaffing, with many noting that only one employee was available during busy hours.
Customer Service
While some employees received praise for their helpfulness and kindness, others were criticized for rudeness and lack of accountability.
Operational Problems
The post office often failed to open on time, leading to frustration among customers who had to wait outside during posted hours.
Package Handling
Numerous complaints were made about lost or mishandled packages, with customers expressing dissatisfaction over the lack of resolution and accountability.
- AOArlyn Obregon3 days ago1.0No entregaron un paquete
- JKJonathan KhaliliFeb 25, 20265.0So easy and fast and cheap
- OMOlena MeiliteFeb 16, 20261.0It’s Monday 3:35 and they are closed
- MEMr EFeb 12, 20264.0Quiet chill post office biggest one ive seen. Didn't like when the lady in the green shirt took a photo of me with in it though, I heard the shutter go off.
- MLMonique LeClairFeb 10, 20261.0Missing or possibly stolen mail. I’ve received government and financial documents via inform delivery in my email more than two weeks ago and have yet to receive anything in the mail.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location on 3903 S Congress Ave?
This Post Office offers mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office and do they take passport photos?
Yes, this location accepts first-time passport applications and can take passport photos by appointment. You must complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 3903 S Congress Ave?
Open Monday to Friday from 8:30 a.m. to 5:00 p.m., Saturday from 10:00 a.m. to 2:00 p.m., and closed on Sunday.
How can I reserve a PO Box at this Post Office?
You can search and reserve available PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person at the location.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 PO Box access in the lobby but hours may vary, so check with the local office.
Which nearby places can I visit for food before or after mailing packages at this Post Office?
Nearby dining options include McDonald's for fast food, El Borrego De Oro for Mexican cuisine, Pollos Asados Y Mas food truck, Plaza Colombian Coffee café, and The Biscuit Hut diner.
Are there nearby automotive services if I need a vehicle check when visiting this Post Office?
Yes, services such as Jeep Masters auto repair, Dave's Ultimate Automotive tire shop, NAPA Auto Parts, and Napa Auto Parts are close by for your automotive needs.
Where can I find ATMs near the 3903 S Congress Ave Post Office?
You can find ATMs at Bitstop Bitcoin ATM and ATM (Shell) gas station nearby for convenient cash access.
Does the Post Office have online resources or apps for customer convenience?
Yes, USPS offers an online scheduler for appointments plus mobile apps available on iOS and Android for services and tracking.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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