Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3903 S Congress Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
379 reviews
5 stars
102
4 stars
22
3 stars
14
2 stars
17
1 star
224
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported long wait times due to understaffing, with many instances of only one employee handling a large number of customers.
Customer Service
While some staff members received praise for their helpfulness and friendliness, others were criticized for rudeness and dismissive behavior.
Operational Problems
The post office often failed to open on time, leading to frustration among customers who waited outside during posted hours.
Package Handling
Numerous complaints were made about lost packages and poor handling of deliveries, with some customers experiencing significant difficulties retrieving their items.
- AAArmando AcostaDec 20, 20251.0The last few weeks I hadn’t got my important mail in my mail box it very ridiculous that I had to go to the post office and complain multiple times get it together
- JWJack WelterDec 16, 20255.0Went in to send a package on Dec 16. Place was tidy, well stocked, and had a total of one employee taking care of the whole line. So, yeah, long wait but that's not the fault of anyone at this post office. The lady working there on this afternoon was excellent at her job. Gracious and efficient.
- EEesmeraldaDec 14, 20252.0Too many homeless people outside it’s not safe to check my mailbox, it has broken or non-functioning doors, the lines tend to get long, and I don’t see anyone directing people who mistakenly are in the wrong lane. Alsoe hours are not flexible enough for working 8-5 people.
- ISIsabelle SichlerDec 13, 20251.0I’ve had an unbelievable number of bad experiences at this location. It is consistently understaffed, which is especially frustrating given how busy it is. On one occasion, I arrived during posted business hours and the office simply didn’t open on time. I’ve also waited 30+ minutes while only one, maybe two, employees worked the counter for a line of nearly 30 people. Even the self-service station regularly has a line of 10+ customers. This location serves far too many people to have these ongoing issues. USPS needs to address the staffing and operational problems here.
- CBCourtney BowdenDec 2, 20251.0Do not ever do business here. They will "lose" your package and not actually look for it unless you show up with protest signs and have a sit-in, singing kumbayah. Waiting on science to clone Balto would be more reliable. Got a package shipped here worth over $100. Showed up in person to claim it 3 separate times after getting an alert that it has been delivered. Was told that it was scanned in and simply lost by some dude picking at his eyelashes the whole time I talked. Finally had to show up ready to stay the entire day until they found it on the third visit. Every single one of these visits, it was the same guy telling me they couldn't find it and to file some form online for them to investigate it. Third and final visit, I insist I'm not leaving until they find my package and that I've got all day. Same guy is telling me he can't find it, so after giving him the tracking number to look it up, I ask for his supervisor. She looks at him and says "this is who you've been talking to? This isn't even the right tracking number." He'd told me the package had been delivered a month before I'd even ordered it and gave me some address I've never heard of. Supervisor goes back to "look" for it and doesn't return. I watch the line of 25+ people go all the way down and eventually talk to a third employee who "looks" and doesn't find it. Original guy I talked to tells me to file a form online for investigation again and I ask what that means, if not just looking for it, which we should keep doing right now. I wait, sit on the floor, for hours until close. The guy working the regular shipping desk asks if he can help me so I tell him the tracking number and he walks around the corner and finds the package in under 5 seconds. This took 3 trips, hours of my time, an actual sit-in at the office, and 4 employees including a supervisor to find a package that was just behind the wall sitting on a shelf that was found immediately by the one competent person working here. Use UPS, FedEx, or literally anywhere else. If you make the mistake of having a package sent here, schedule an entire day off if you intend to get it.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location on 3903 S Congress Ave?
This Post Office offers mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office and do they take passport photos?
Yes, this location accepts first-time passport applications and can take passport photos by appointment. You must complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 3903 S Congress Ave?
Open Monday to Friday from 8:30 a.m. to 5:00 p.m., Saturday from 10:00 a.m. to 2:00 p.m., and closed on Sunday.
How can I reserve a PO Box at this Post Office?
You can search and reserve available PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person at the location.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations offer 24/7 PO Box access in the lobby but hours may vary, so check with the local office.
Which nearby places can I visit for food before or after mailing packages at this Post Office?
Nearby dining options include McDonald's for fast food, El Borrego De Oro for Mexican cuisine, Pollos Asados Y Mas food truck, Plaza Colombian Coffee café, and The Biscuit Hut diner.
Are there nearby automotive services if I need a vehicle check when visiting this Post Office?
Yes, services such as Jeep Masters auto repair, Dave's Ultimate Automotive tire shop, NAPA Auto Parts, and Napa Auto Parts are close by for your automotive needs.
Where can I find ATMs near the 3903 S Congress Ave Post Office?
You can find ATMs at Bitstop Bitcoin ATM and ATM (Shell) gas station nearby for convenient cash access.
Does the Post Office have online resources or apps for customer convenience?
Yes, USPS offers an online scheduler for appointments plus mobile apps available on iOS and Android for services and tracking.