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Visit your local Post Office™ at 7310 Menchaca Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
522 reviews
5 stars
133
4 stars
17
3 stars
13
2 stars
34
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some employees like Justin and Betty received praise for their helpfulness, others were reported as rude and dismissive.
Appointment Issues
Numerous complaints about canceled or unhonored passport appointments, often without prior notice, leading to frustration among customers.
Delivery Problems
Frequent reports of lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.
Long Wait Times
Customers consistently noted long wait times and understaffing, contributing to a frustrating experience at the post office.
Mixed Experiences
While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
- ESEthan StricklandNov 13, 20251.0Never had an issue with USPS until having moved to a location where this was our post office. I’ve had a mail carrier kick me out of the package room at my complex, when it was less than 40° outside, because for whatever reason I could not wait for him to deliver packages to our parcel locker. I’ve had countless pieces of mail put into other’s mailboxes. My fiancée’s and my ‘Save The Dates’ and other wedding collateral were ‘misplaced’ by their mail room and never received. I’ve also never experienced such apathy and disregard for courtesy when simply placing a post-holiday return. I’d advise to go out of your way to another post office. If there’s any sort of management or supervisor that is reading this, for the love of God- PLEASE do something to facilitate better service and organization because y’all just ‘misplaced’ a very important, $570 parcel of mine….AGAIN. Edit: They 100% lost my package. Didn’t have any explanation. Everyone just shrugs their shoulders and says, “I don’t know!” Tracking says that it was scanned and loaded on a truck and went out for deliver on Tuesday. Tuesday was Veterans Day, which is a fed holiday, and nothing got delivered. So, if they’re telling the truth then they should have it somewhere either on that truck or back at the post office. Otherwise, someone stole it.
- OLO LunaNov 7, 20251.0It's Russian Roulette with the doors after normal business hours. 95% of the time it's a hastle for people who work and need to drop off a prepaid package. How do we get to our P.O. Box?
- TMToni MartinNov 4, 20252.0Not great. The lady who works there is dismissive and rude. Kept prompting me to purchase various items from their store, as if she works on commission. Before I knew which package I wanted to use- she kept saying "you need to write an address in order to mail it!", she said this a couple times. Obviously I didn't make it to 46 years of age without knowing an address is needed to mail something at the USPS. I wanted to know if it would be best to mail it in a box or an envelope, but I think she was pushing me to mail it in my own box so I would buy their tape dispenser, mailing label, and whatever else she suggested. After looking at all the options I noticed I could just buy one of their large envelopes that had a built in label and built in tape closure and so I wouldn't need to buy all the stuff she was suggesting. And when she kept telling me that I needed to put an address on a label, I kept telling her I don't have a pen. She didn't have one for me, but I do know that if they were offering one in the store, she would have sold me the most expensive one. So I ended up going next-door to the convenience station and the nice gentleman at the counter Let me borrow his pen. I was nice and polite, even though she did not deserve it, and I could have reciprocated her own awful attitude, but surprisingly, I chose to take the high road
- TYTasha YoungOct 25, 20251.0NO PASSPORT walk-ins even though it states it online. Government sites should be up to date.
- PTPaula TorresOct 8, 20255.0Yo siempre voy a esté correo tengo la mejor opinión, ahí hice mi pasaporte en fin todo bien.. Pero hoy fue un día distinto me tocó la chica que estaba en la primera posición de derecha a izquierda cómo una persona tan joven amanece tan mal Le pregunté si hablaba español y de muy mala gana me dijo NO y pensándolo bien ella quería ahí terminar conmigo y que me atendiera otra persona pero sólo ahora que estoy reviviendo la situación es que me doy cuenta, hubiese sido lo mejor pero no fue así. Luego cuando fui a pagar me dijo que cach no lo aceptaba me quede muy sorprendida porque otras veces he pagado en cach. Detrás de mi otra señora hablaba español y ella la atendió y llamó a la muchacha que e sí hablaba Español. En fin no fue su mejor día ni tampoco el mío. Señorita más empatía es mi recomendación y sobre todo ante una persona mayor.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 7310 Menchaca Rd?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Please complete and print your passport application form before you apply.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices offering passport services have set hours and require scheduling an appointment through the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 7310 Menchaca Rd?
The Post Office is open Monday through Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 2:30 PM, and closed on Sundays.
How much does it cost to get a passport photo taken at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this Post Office and how do I do it?
Yes, you can rent a PO Box either online or in person. To start online, visit the USPS PO Box management site and follow the instructions. In person, bring two valid forms of ID and your completed application.
Do the PO Boxes at this location have after-hours access?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so check with the Post Office for specifics.
Which nearby coffee shop can I visit to grab a drink before or after visiting the Post Office?
Praxis Coffee Cart is a nearby coffee shop where you can enjoy a drink before or after your visit to the Post Office.
Is there a convenient place to refuel near the Post Office at 7310 Menchaca Rd?
Yes, you can find nearby gas stations such as Texaco Station Austin, Exxon, and Xpress to refuel your vehicle conveniently near the Post Office.
What nearby parks or recreational areas can I visit around the United States Postal Service location?
Matthews Park in Austin, Texas is a nearby park where you can relax or enjoy outdoor activities before or after your visit to the Post Office.