Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7310 Menchaca Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
540 reviews
5 stars
138
4 stars
18
3 stars
13
2 stars
35
1 star
336
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being praised for their helpfulness and friendliness, while others were reported as rude and dismissive.
Service Reliability
Numerous reviews highlight issues with lost packages and unreliable service, including problems with mail delivery and passport appointments.
Long Wait Times
Many customers reported long wait times, both in line and for phone support, leading to frustration.
Inconsistent Information
Customers expressed dissatisfaction with discrepancies between online information and actual services available, particularly regarding passport services.
- KRKimberly Rau1 day ago1.0Hell is a place on earth…and it is the Manchaca Post Office.
- EEEvonDec 26, 20251.0Advice: Avoid Noemi at the counter. Gives poor service in that she seems to find it funny to be rude to customers, actually laughs in your face and speaks sarcastically. Usually people like that are very unhappy. Don't set yourself up for abuse. Peace and love to you Noemi. God bless.
- RIRiley InksDec 20, 20251.0The website says that they have services for passports on the weekend, but they don’t. Walked in after getting the whole family and everything ready and the employees acted like people come in all the time for passport services promised but unfulfilled and that was just normal. I suggest having the correct information about essential services for our citizens. It should be low bar.
- FFflywithrioDec 17, 20251.02 days in a row of horrible and racist customer service. After waiting a mere 50 minutes in line both yesterday and today I was treated like a nuisance over a piece of mail I requested to be held from my financial institution. I'll just go with today's experience to spare you every detail. After finding out that the mail had in fact arrived as shown on the form he displayed to me (It said to check the mail room.), he proceeded to tell me that he didn't know what the mailroom was but my mail was not there. While he stared me down as if to say, 'You gotta go!', I asked him if he wouldn't mind asking his fellow co-worker what the "mail room" was for the 3rd time (I'm pretty sure it's where the bulk of mail sits once it arrives at the facility), he became quite hostile with me saying, "Okay, I'll ask him, would that make you happy, sir??". I said, "Well I did wait an hour in line". He replied, "No you didn't!!". So as to avoid confrontation i said, "Maybe I'm incorrect" (It was every bit of 50 minutes). He then went on to say, "That address doesn't even exist", so I just told him, "I'll figure it out myself". Everybody in that line was appauled to see how hostile he was toward me. As I was leaving I could see the people rolling their eyes to let me know they felt sorry for me, because if I was anything but a white male, he wouldn't have spoken like that to me. I'd like to make it clear to the higher up(s) with access to the camera footage that I was there precisely between 4pm & 5pm on 12/17/2025, and you can see this footage for yourself. I will additionally file a complaint if I have to go without access to my bank for the holidays. I have no choice but to go back for the same treatment tomorrow if anyone would like to witness this degree of racist hostility while I politely try to figure out how he or anyone else distinguishes a mail room apart from the assigned post office to my zip code, as he clearly said, "I DON'T KNOW WHAT THE MAILROOM IS, BUT IT AIN'T HERE!!" It is pitiful to witness the degree of racism this guy displayed, because he was given a small window of time to a abuse his power. I think tomorrow If he attempts to turn me away again, I'll explain that his action (or lack thereof) will cause me to go without access to $ for the holidays and i think I'll use his line,"Would that make you happy, sir?", "To send a white home without access to money for the holidays??". Maybe I'll bring a camera and crew. See you tomorrow! 🤷♂️
- PPPatrizia PirovanoDec 15, 20251.0Worst nasty servIce ever They lost a Priority Mail envelope TWICE THIS YEAR!! from tracking number i find out that the envelope was still there at the facility after one month and a half and they were not able to find it!! Insanity ..second time the same souspicious thing.. Priority Mail cost almost 12 dollars and even they did not refund this money
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 7310 Menchaca Rd?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Please complete and print your passport application form before you apply.
Do I need an appointment for passport services at this Post Office?
Yes, most Post Offices offering passport services have set hours and require scheduling an appointment through the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 7310 Menchaca Rd?
The Post Office is open Monday through Friday from 8:30 AM to 5:30 PM, Saturday from 8:30 AM to 2:30 PM, and closed on Sundays.
How much does it cost to get a passport photo taken at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this Post Office and how do I do it?
Yes, you can rent a PO Box either online or in person. To start online, visit the USPS PO Box management site and follow the instructions. In person, bring two valid forms of ID and your completed application.
Do the PO Boxes at this location have after-hours access?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so check with the Post Office for specifics.
Which nearby coffee shop can I visit to grab a drink before or after visiting the Post Office?
Praxis Coffee Cart is a nearby coffee shop where you can enjoy a drink before or after your visit to the Post Office.
Is there a convenient place to refuel near the Post Office at 7310 Menchaca Rd?
Yes, you can find nearby gas stations such as Texaco Station Austin, Exxon, and Xpress to refuel your vehicle conveniently near the Post Office.
What nearby parks or recreational areas can I visit around the United States Postal Service location?
Matthews Park in Austin, Texas is a nearby park where you can relax or enjoy outdoor activities before or after your visit to the Post Office.