Brand Certified
United States Postal Service
2.7(189 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
7700 Northcross Dr, Austin, TX
78757, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7700 Northcross Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
189 reviews
5 stars
63
4 stars
17
3 stars
4
2 stars
8
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.
Efficiency
Many customers noted long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Package Handling
There are numerous complaints about lost packages and poor tracking, with some customers experiencing significant issues with package delivery.
Accessibility
Customers expressed dissatisfaction with the lack of drop boxes and limited access to services outside of business hours.
Staff Attitude
Several reviews highlighted inconsistency in staff attitudes, with some employees being described as helpful while others were noted for their negative demeanor.
- MMMichael McCulloughFeb 19, 20265.0Today we got passport photos and applications done. Nicole could not have been more amazing. She was very kind, diligent, knowledgable and quick. Completing a task that is widely considered to be mundane and frustrating, our experience was anything but that. Nicole made an extremely positive impact on our day. I also drop packages off here on a semi-routine basis. I've always found the entire staff here to be friendly, helpful and fast. In a word, excellent. Today just highlighted that experience, and I thought I should report.
- JDJane DoeFeb 16, 20261.0I had a very frustrating experience with this USPS location. I called ahead on Presidents’ Day to confirm whether they were open. The man who answered the phone told me they were open. I specifically mentioned that I needed to drop off packages around 4:30 PM, and he assured me that would be totally fine. When I arrived at 4:30 PM, the location was completely closed. It’s extremely disappointing to be given incorrect information directly by staff, especially after taking the time to call and confirm. This wasted my time and caused unnecessary inconvenience. If holiday hours are different, staff should communicate that clearly. I hope this location improves its communication and customer service in the future.
- SBSteven BusseFeb 9, 20265.0One of the best run Post Offices in NW Austin. Shorter lines than the Far West Location. More employees on staff. I go there two or three times a week. Don't believe the negative BS over a one time experience. They aren't allowed to open or early or let customers get in line after closing time.
- TBTimothy BertramJan 6, 20261.0Service here is just truly awful.
- RKRoger KeaDec 31, 20255.0I have been going to this post office on and off for about two years. Every time I do, i'm impressed with how friendly and efficient the staff is. I live much closer to the location at 183 and 35. I've been going there for about 5 years and for most of that time, I have felt an attitude and indifference from a few of the regular employees. They have hired a couple of people in the last two years that are great, but the experience is not consistent to say the least.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What types of services does the United States Postal Service at 7700 Northcross Dr offer?
This USPS location offers mail and package sending, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Postal Service location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler, though some limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 7700 Northcross Dr?
The post office is open Monday through Friday from 8:30AM to 5:00PM and closed on Saturdays and Sundays.
How can I rent a PO Box at this post office?
You can search and reserve PO Boxes online at the USPS website, then complete your setup in person at this location with valid ID.
Is 24/7 access available to the PO Boxes in the lobby at 7700 Northcross Dr?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary; please check with this local post office for specific times.
What nearby places of interest can I visit when coming to the USPS at 7700 Northcross Dr?
Nearby you can visit Austin Art Space Gallery & Studios, a community art gallery, and Salon Savoy for beauty services.
Are there other postal or shipping services near the USPS at 7700 Northcross Dr?
Yes, nearby postal facilities include another United States Postal Service, USPS storage facility, and US Post Office locations for additional mailing and shipping options.
What local services can I combine with my visit to the USPS in this area?
In the vicinity you can find services like chiropractic and massage at First Wellness Family Chiropractic, home interiors at Cary Paul Studios, and fitness at Allen's Capital Fitness.
How can I get in touch with the United States Postal Service at 7700 Northcross Dr?
You can call their local phone number at +1 512-454-3859 or visit their website for more information.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website