United States Postal Service

2.7
187 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7700 Northcross Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7700 Northcross Dr, Austin, TX
78757, United States

Hours

Reviews

2.7
187 reviews
5 stars
62
4 stars
17
3 stars
4
2 stars
8
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise friendly and helpful service, while others report rudeness and indifference.

Efficiency

Many customers appreciate the quick service and efficiency, although some report long wait times and issues with package handling.

Accessibility

Customers express frustration over limited access to drop boxes and the inability to retrieve packages after hours.

Communication Issues

Numerous complaints about unresponsive phone lines and lack of communication regarding package status.

Overall Experience

While some customers have positive experiences, many express dissatisfaction with service quality and staff behavior.
  • TB
    Timothy Bertram
    Jan 6, 2026
    1.0
    Service here is just truly awful.
  • RK
    Roger Kea
    Dec 31, 2025
    5.0
    I have been going to this post office on and off for about two years. Every time I do, i'm impressed with how friendly and efficient the staff is. I live much closer to the location at 183 and 35. I've been going there for about 5 years and for most of that time, I have felt an attitude and indifference from a few of the regular employees. They have hired a couple of people in the last two years that are great, but the experience is not consistent to say the least.
  • PO
    Paul Orfanu
    Dec 12, 2025
    5.0
    Excellent experience! The staff is outstandingly helpful, thorough, prompt, caring, knowledgeable. Example is Michael, or Xavier, going the very extra mile to ensure a best process of my short notice address change (hold mail, change of address forms, where & when to get updates from) very patiently, thoroughly, caring explained the process and options, giving me great peace of mind. The same great positive attitude I notices on Sherrise. I strongly recommend this USPS office!
  • LH
    Lester Hung
    Dec 2, 2025
    1.0
    mail dropbox is located inside LOCKED lobby. So it is only accessible during business hrs.
  • MM
    Marco M
    Nov 6, 2025
    1.0
    On my tracking it saod its been here twice whithin 4 days i had to pay almost 40 dollars to intercept the package to bastrop wich is like a hour an a half away idk whats going on with all this bs its been 9 days since it left Houston and now its pissings me off im going to call every 6 hours till i get my dam package

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.