United States Postal Service

2.0
400 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 900 Blackson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 Blackson Ave, Austin, TX
78752, United States

Hours

Reviews

2.0
400 reviews
5 stars
71
4 stars
18
3 stars
14
2 stars
23
1 star
274

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers consistently reported extremely long wait times, often exceeding 30 minutes, due to understaffing and slow service.

Staff Attitude

Feedback indicates a mix of friendly and rude staff, with many customers experiencing unprofessional behavior and a lack of urgency from employees.

Service Issues

Numerous complaints about lost packages, incorrect deliveries, and poor handling of mail and passport services were noted.

Facility Conditions

Customers expressed dissatisfaction with the physical conditions of the post office, including lack of air conditioning and cleanliness issues.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards negative experiences.
  • MA
    Muhammad Asif Akbarzoi
    Nov 12, 2025
    2.0
    Costumer service is not good only one person work all time long line
  • ZM
    Zainatullah Mohammadi
    Nov 3, 2025
    1.0
    Very disappointed with the service. One of the staff members was rude and unprofessional. I went there for help, but the way they treated me was very disrespectful. I hope the management takes action to improve customer service.
  • FD
    Fahim Durrani
    Oct 28, 2025
    3.0
    This is a super busy place but the staff is nice and friendly and they try to get the line moving as fast as they can. But it's a revolving door. I went in the evening and they had a line to the front door. I was mailing a package with my own box and everything, it ended up being cheaper than by using their flat rate service.
  • LC
    Lisa Canales
    Oct 27, 2025
    1.0
    Got rob here today at noontime. Within 15 minutes my credit cards were used at Walmart on 183 at tune of over $400. White Chrysler 300, plates covered and dark tint windows. They will be back in area.
  • IS
    Isabella S
    Oct 20, 2025
    1.0
    Genuinely the worst experience I’ve ever had at a post office. Staff arrived past opening and while there was a line of 10 people one staff member was rearranging decorations. Took me an hour in line just to mail something despite being there when it opened. Don’t come.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.