United States Postal Service

2.0
408 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 900 Blackson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
900 Blackson Ave, Austin, TX
78752, United States

Hours

Reviews

2.0
408 reviews
5 stars
73
4 stars
19
3 stars
14
2 stars
23
1 star
279

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of disrespectful treatment.

Long Wait Times

Consistently long lines and slow service were highlighted, with customers often waiting over an hour for assistance.

Staffing Issues

The location is frequently described as understaffed, leading to poor service and frustration among customers.

Delivery Problems

Numerous complaints about lost packages and incorrect deliveries were noted, indicating systemic issues with mail handling.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members who provided helpful service.
  • JJ
    Jeanette
    5 days ago
    4.0
    I was surprised at how busy this branch was at 2pm on a weekday. The entire parking lot was full. With four stations open, the line moved relatively quickly. Staff would occasionally as if anyone was just dropping off packages so they wouldn't have to unnecessarily wait in line. They were very pleasant, apologizing for the wait and efficiently resolving our needs. Honestly, it was refreshing to see employees that didn't look like they hated their job and actually wanting to help. Their great attitude made this post office visit not as dreadful as usually expected.
  • RK
    Rekha Kurkal
    Dec 26, 2025
    1.0
    Passport appointment mess and bad experience ! Most lazy grumpy agent - leaves for lunch during our appointment time slot and then comes back 40 Minutes later to continue appointments and skip us !! No emails sent about appointments either. I wish passport renewals moved away from USPS to private agencies.
  • JJ
    Juliet
    Dec 21, 2025
    1.0
    December 21st 2025. The CCA who dropped these at my sisters’ door apparently wanted to go home early. They dropped these packages for 3 different addresses at her door. None are for her. Where is the integrity we carry?
  • PA
    Paolita Agustín
    Dec 18, 2025
    1.0
    Fui a enviar un paquete lamentablemente me dijeron que llegaba a 3 días y hasta el día de hoy no a llegado a su destino pésimo servicio no recomendado 👎👎👎👎👎👎👎👎👎👎👎👎👎
  • NK
    Nora Kadas
    Dec 13, 2025
    5.0
    I had a passport arriving the day of my flight and an awesome employee helped me out and found my package for me. It’s a busy location but the staff was super nice and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.