United States Postal Service

2.6
257 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3575 Far West Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3575 Far West Blvd, Austin, TX
78731, United States

Hours

Reviews

2.6
257 reviews
5 stars
83
4 stars
17
3 stars
9
2 stars
10
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being helpful and courteous, while others are described as rude and unprofessional.

Staffing Issues

Many reviews mention that the location is understaffed, leading to long wait times and poor service during busy hours.

Passport Services

Experiences with passport services vary significantly, with some customers reporting helpful assistance while others faced rudeness and unprofessional behavior.

Operational Efficiency

Customers frequently express frustration with slow service and issues related to package handling and delivery.

Positive Employee Recognition

Several reviews highlight specific employees, particularly Vikki, for their exceptional service and positive impact on customer experiences.
  • MF
    Makenna Fuller
    3 days ago
    1.0
    The staff were rude and easily frustrated, not just toward me, but I watched them dismiss a woman who needed help navigating bringing many packages in. General tone was just bad. Not that anyone really pays much attention to reviews on a post office, but would not recommend this one.
  • KB
    Kelley B
    Nov 12, 2025
    1.0
    Vanessa quickly became frustrated when I politely asked why would it take 5 business days when the website says 1-3 days. She couldn’t give an answer or even acknowledge my question… She repeated herself like a dehumanizing robot, instead of speaking to me like a human. I will pick a different location to mail from. Why are we paying $12 for a 1-3 day delivery advertised but on the backend all the employees think its 5 days? What is the Truth?
  • CA
    creator art
    Nov 7, 2025
    1.0
    Hands down worse costumer service . .
  • CB
    Chris B
    Oct 21, 2025
    5.0
    Very helpful! I had my appointment for passport services and the customer service was fantastic.
  • HH
    Heysél Hernández
    Oct 9, 2025
    1.0
    Me parece el peor lugar que he visitado en este país, jamás me había sentido tan mal y tan discriminado en mi vida como en este sitio a la hora de sacarle pasaporte a mi bebé una señora solo me preguntó si hablaba inglés le dije que podía comunicarme y aún así no me atendió y perdí mi cita programada ;este es un ejemplo de un local donde predomina la discriminación principalmente racial y a mi entender Estados Unidos es un país libre y de derechos dónde una persona no está obligada a hablar un idioma específico y aún así debe ser atendido y respetado en todo momento como ser humano.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.