United States Postal Service

2.7
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3507 N Lamar Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3507 N Lamar Blvd, Austin, TX
78705, United States

Hours

Reviews

2.7
152 reviews
5 stars
54
4 stars
12
3 stars
0
2 stars
11
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many customers praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Package Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Efficiency

Customers noted long wait times and inefficiencies, particularly during busy hours, but some also mentioned quick service during less busy times.

Facility Hours

Inconsistent lobby hours reported, with customers frustrated by closures during posted hours.
  • SA
    Sarah Ashworth
    4 days ago
    1.0
    My prepaid priority mail package was dropped off early AM on Monday with a travel time of 2-3 days. It didnt even scan into their possession until 5pm Wednesday night. Why pay the extra money to have it sent faster if they don't follow the timeline. Now this wont arrive until Saturday when it should have been delivered tomorrows at the latest.
  • JO
    John Overbey
    Jan 3, 2026
    5.0
    I have used several post offices in the Austin area. This stands out as the best. The employees are delightful. I always look forward to going here.
  • PK
    P K
    Dec 1, 2025
    1.0
    Horrible customer service I will definitely be using a different delivery company.
  • CY
    Cagdas Yelen
    Nov 24, 2025
    5.0
    Very helpful staff!
  • NT
    nakon tarin
    Oct 31, 2025
    5.0
    Great Staff!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.