United States Postal Service

2.7
150 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3507 N Lamar Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3507 N Lamar Blvd, Austin, TX
78705, United States

Hours

Reviews

2.7
150 reviews
5 stars
53
4 stars
12
3 stars
0
2 stars
11
1 star
74

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback on staff behavior is mixed; while some customers praise friendly and helpful employees, many report rude and unprofessional interactions.

Service Efficiency

Customers frequently mention long wait times and inefficiencies, particularly during busy hours, leading to frustration.

Package Handling

Numerous complaints about lost or misdelivered packages, with some customers experiencing significant issues with tracking and delivery.

Customer Support

Many reviews highlight poor customer service, including unhelpfulness and lack of communication regarding package issues.

Positive Experiences

Despite the negative feedback, several customers report positive experiences, citing helpful staff and efficient service during their visits.
  • CY
    Cagdas Yelen
    1 day ago
    5.0
    Very helpful staff!
  • NT
    nakon tarin
    Oct 31, 2025
    5.0
    Great Staff!
  • OG
    Oscar Quinones Garcia
    Sep 30, 2025
    1.0
    Horrible customer service. Two people working up front. Adult Male and elderly lady both mocking customers for not having correct documents instead of being more helpful
  • CC
    Chris
    Sep 30, 2025
    2.0
    tell me why i came to ship a package and needed maybe 2 pieces of tape to put the shipping label on, and the clerk told me i have to BUY tape. I could literally see her roll of tape right there. my old post office would have slapped some tape on there and called it a day. plus there was a line the minute the doors opened. greedy and weird to me.
  • LM
    Leyna Myrick
    Aug 14, 2025
    5.0
    marcus was really nice and helpful thank you :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.