The UPS Store

3.6
250 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6568 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Heb Shopping Plaza.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
1801 E 51st, Austin, TX
78723, United States

Hours

Reviews

3.6
250 reviews
5 stars
154
4 stars
9
3 stars
4
2 stars
8
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Isabel and Shay for their exceptional service.

Efficiency

Several reviews noted the quick service and efficiency of the staff, with many customers appreciating how fast their needs were addressed.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about rude staff and poor service, indicating inconsistency in customer experiences.

Pricing Concerns

Customers expressed dissatisfaction with the high fees for services like printing labels, feeling that the charges were excessive.

Store Environment

The store was described as busy and sometimes chaotic, with long wait times reported during peak hours.
  • SW
    Spencer White
    1 day ago
    1.0
    Everyone here is extremely rude per usual - I thought it was a one-off but it’s EVERY single time. Yikes..
  • JV
    Jackie Venson
    4 days ago
    5.0
    I love this store, they always take care of my needs and the staff is great, especially Isabel! Thanks!
  • AL
    Alexandra Lofland
    Nov 17, 2025
    5.0
    This is the best UPS store. Everyone is always friendly and helpful. Shay, especially, always goes above and beyond.
  • BS
    Bryan Sparks
    Nov 12, 2025
    5.0
    Amazing service from Shay! Thank you so much! Best ups store in Austin!
  • AP
    Annie Purpura
    Nov 5, 2025
    5.0
    Shay went above and beyond for me. I came in to get cards printed for my wedding, and Shay took on this huge project with so much care and talent. The quality was phenomenal — Shay even had 40 of the cards hand-cut to make sure they were perfect. When some prints came out slightly off color-wise, Shay didn’t hesitate to fix them until they were just right. The communication throughout the process was excellent, and I felt so taken care of the entire time. Shay has such a great eye for layout and design and is clearly a perfectionist in the best way possible. The whole environment at this store is so positive and helpful — everyone there deserves credit for creating such a great experience. If you manage this store, please know how incredibly valuable your team is — especially Shay( deserves the biggest promotion you have) I will never forget this experience. Thank you, Mueller UPS — you all rule! 🙌

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Austin provide?

The UPS Store #6568 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and computer access.