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The UPS Store

3.7
(261 reviews)

Business Details

1801 E 51st, Austin, TX
78723, United States
(512) 531-9850
https://locations.theupsstore.com/tx/austin/1801-e-51st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6568 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Heb Shopping Plaza.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
1801 E 51st, Austin, TX
78723, United States

Hours

Reviews

3.7
261 reviews
5 stars
166
4 stars
10
3 stars
5
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond, particularly highlighting employees like Shay and Isabel.

Management Issues

Several reviews mentioned poor management and rude behavior from the store manager, leading to negative customer experiences.

Efficiency

While some customers noted the store was busy and crowded, many appreciated the quick service and efficiency of the staff in handling multiple tasks.

Mixed Experiences

There were contrasting reviews regarding customer service, with some customers reporting excellent experiences while others faced rudeness and lack of assistance.
  • RC
    Racquel Cuevas
    1 day ago
    5.0
    Thank you Carmen for your kindness in ensuring our document was notarized. I appreciate you!
  • GE
    Guide Ezra
    1 day ago
    5.0
    Highly attentive storekeepers who value accuracy and efficiency; Great customer service — I highly recommend this location!
  • CS
    Chanell Sykes
    Feb 16, 2026
    5.0
    I stopped by a few weeks ago to pick up a printed item, and Shay was amazing from start to finish. Even though it was a last-minute request, she immediately paused what she was working on to help me. She was professional, kind, and made sure everything was printed correctly. She even asked questions to confirm the quality was exactly what I needed. It’s rare to receive that level of customer service, especially on short notice. After reading other positive reviews about her, it’s clear she consistently provides the same great experience to all her customers. Shay truly deserves a raise or promotion!
  • CA
    Carrie Alexander
    Feb 14, 2026
    5.0
    This is my favorite UPS store. Super friendly employees and always efficient service.
  • PJ
    Patt Jackson
    Feb 11, 2026
    5.0
    UPS Agent number 18785 is awesome! Gave great service! Very nice, great personality, patient and knowledgeable

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Austin provide?

The UPS Store #6568 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and computer access.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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