Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2510 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of Bee Caves And Walsh Tarlton.
Details
- DeliveryNot available
Location
Hours
Reviews
2.6
119 reviews
5 stars
42
4 stars
4
3 stars1
2 stars
3
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many praising friendly and helpful staff, while others report rudeness and unprofessional behavior, particularly from the manager, Ruben.
Pricing Issues
Several reviews mention dissatisfaction with additional charges for services such as taping boxes, which customers feel are excessive compared to other locations.
Store Organization
Customers have noted issues with the store's organization and cleanliness, with some describing it as chaotic and messy, while others claim it is well-organized despite appearances.
Management Response
The management, particularly Ruben, has been criticized for dismissive and rude responses to customer complaints, leading to a negative perception of the store's customer service.
Overall Experience
While some customers report positive experiences and consistent service, a notable number express frustration and disappointment, suggesting a need for improvement in staff training and customer relations.
- JVJackie Volney6 days ago5.0Exceptional UPS service!! Stephanie was so helpful. This location is right by my daughters daycare and have been really helpful when I’m doing pick up or drop off and need to run an order errand!
- DPDavid Perque6 days ago5.0New leadership here and a great staff. Stephanie helped me out and was super friendly. Place is clean and organized- will be back!
- EZEric ZhouNov 13, 20251.0STOLE/LOST MY $800 PACKAGE, AVOID AT ALL COSTS I handed two packages directly to an associate at the store over a week ago. One of the packages, the cheaper one, was scanned in the same day and has been delivered. The other still has not been scanned in or delivered, the tracking info indicates that it hasn't been dropped off. I've called this store multiple times asking about the package, each time I've been told to ask again in a few days. I've emailed the store and submitted a claim with UPS, but haven't heard back in either case. I've shipped several hundred packages from the UPS Store closer to my house with 0 issues ever. The very first time I drop off a package at this store it goes missing. Curious...
- KGKaran GujralNov 11, 20255.0Tonya helped me and made the shipping transaction quick and easy! Super friendly and great location to get what you need done.
- CGCarly GuillotNov 11, 20255.0Tanya and everyone I’ve interacted with at this location are fabulous!! So helpful and never grumpy. Thanks guys!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:30 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #2510 in Austin offer?
The UPS Store #2510 offers expert packing, shipping, professional printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #2510?
Monday to Friday, The UPS Store is open from 8:30 AM to 7:00 PM. Saturdays from 9:30 AM to 3:30 PM, and Sundays from 10:30 AM to 3:30 PM.
Is The UPS Store #2510 open on Sundays?
Yes, it is open on Sundays from 10:30 AM to 3:30 PM, though hours may vary on holidays.
Does The UPS Store #2510 provide mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location.
What payment methods are accepted at The UPS Store #2510?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #2510 located?
It is located at 3267 Bee Caves Rd, Ste 107, Austin, TX 78746, at the southwest corner of Bee Caves and Walsh Tarlton.
Are there any nearby places to visit when coming to The UPS Store #2510?
Yes, nearby places include Salone Di Essenza (a beauty salon), Bruegger's Bagels (a café), and Shred Nations (shredding services).
Can customers grab a quick meal or coffee near The UPS Store #2510?
Yes, Bruegger's Bagels nearby is a great spot for breakfast, brunch, or coffee before or after your visit.
Where can I get my documents shredded near The UPS Store #2510?
Shred Nations, offering shredding services, is located nearby and complements The UPS Store's document shredding options.
Are there any fitness or wellness centers near The UPS Store #2510?
Yes, Pure Barre gym and Restore Hyper Wellness spa are nearby and can be visited for exercise or wellness treatments around your trip to The UPS Store.