The UPS Store

Reviews

• CS

  Christopher Salisbury

  Feb 5, 2026
  5.0
  Sailor rocks! Very helpful! The new team at this location is light years better than the last! My faith in UPS is restored! No longer need to waist my time at FedEx across the street!
• DM

  Denys Moroz

  Feb 2, 2026
  5.0
  Quick, nice people, no judgement for newb of shipping services like me Greg helped me select best option, did not show any annoyance when I decided to switch shipment method, and acted efficiently while also being attentive
• GG

  Geraldine Gonzalez

  Feb 2, 2026
  5.0
  I always go to this store. Everyone is always so friendly greeting you when you come in. They are so fast. Never had to wait when dropping off packages!!
• BB

  Brandon Bolin

  Jan 22, 2026
  1.0
  Dear Management, I am writing to express my concern regarding a situation my witnessed at your establishment. There was a long line of thirteen customers waiting while an employee was eating in the service area. When a loyal long term customer (my wife) politely asked if she could assist with the line, the employee refused, stating she "didn't get a lunch." She then threatened to call the police on my wife for making the request. This behavior is unacceptable. I strongly encourage management to address these customer service issues and ensure that staff members are properly trained to handle high-volume periods and customer interactions professionally. At this point my wife feels uncomfortable returning to this store and that is entirely unacceptable. Sincerely, Brandon Bolin, Esq.
• WB

  Withers Turner Bolin

  Jan 21, 2026
  1.0
  While processing returns, I politely asked whether another staff member could assist customers waiting in a long line. The employee, Tonya, responded by ordering me to leave the store and threatening to call the police. I did not raise my voice or behave aggressively. The employee was attending to non-customer tasks at the time. Ejecting a paying customer and threatening law enforcement without cause is unacceptable and damaging to the UPS Store brand. I am requesting owner review and confirmation of corrective action. And, I'm sure that when she began her job, TONYA was an excellent employee. But she has clearly gotten too comfortable in the role and is now abusing her power. The young man who processes the packages, however, is an excellent employee and always a pleasure to interact with. ⸻ UPDATE: I have already submitted a formal complaint via email and to UPS corporate offices. Corporate representatives assured me this incident would be handled and confirmed that the behavior described does not represent UPS standards. For context, I have been a regular customer of this neighborhood UPS Store for over 10 years, with hundreds of visits. During this incident, a new individual, whom I understand may be associated with a recent acquisition of the store, informed me that I was “no longer allowed to enter her store,” despite my calm demeanor and longstanding customer history. This statement was made publicly, causing several customers to leave the store in visible discomfort and astonishment. This is not “her” store. It is a neighborhood store that I have supported for over a decade. The conduct was inappropriate, unwarranted, and entirely unacceptable. As a customer who visits this location multiple times per week, I am requesting reassurance from the owner of this establishment that appropriate corrective action has been taken and that I will not be placed in another uncomfortable or hostile situation upon returning. At this time, I do not feel comfortable coming back without confirmation that this issue has been addressed..

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