Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1671 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
2.9
156 reviews
5 stars
66
4 stars
4
3 stars2
2 stars
10
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with specific mentions of an older female employee who was particularly criticized for her attitude.
Operational Issues
Customers frequently reported that the store does not open on time, with multiple instances of being locked out during business hours.
Mixed Experiences
While many customers had negative experiences, some praised specific employees like Josh and Angela for their exceptional service, indicating inconsistency in staff performance.
Package Handling
There were serious complaints regarding lost packages and mishandling of shipments, leading to significant customer dissatisfaction.
Store Environment
The store was described as unclean and poorly organized, contributing to a negative customer experience.
- ALangel conesa LLCOct 28, 20251.0This is the No No place, everything is a no any time…..
- CCChelseaSep 29, 20251.0Horrible customer service. I went in today to drop off a prepaid package. Wasn’t sure how to do this so I stood in line to ask a couple questions to ensure my box was packaged correctly. A woman working the front desk called me forward but had 0 interest in kindly helping me. She told me multiple times I should take it to the post office, but I mentioned to her it’s after their working hours which is why I brought it to UPS. After she “assisted” me with the sticker for my label, she directed me to place it in their outgoing bin which I did without saying a word and proceeded to exit the store. As I walked out, I overheard her say “why are you so angry” with other customers nearby, when in reality she brought the negative energy and anger to our interaction. Being treated this way by a front desk employee of any store is unacceptable. I simply didn’t know how to send a package with a prepaid label, waited my turn in line to ask questions and understand what I needed to do. I did what any human being would do when they don’t know what to do. You cannot allow customer facing employees to behave and speak to people this way. I will not return to this location and absolutely do not recommend to anyone.
- LKLiam KressinSep 29, 20251.0Unhelpful and rude staff. Broken machines. Overall bad experience
- TMT MSep 17, 20251.0Employees always seem overwhelmed and annoyed (a.k.a. rude) by their jobs. I called a couple of times this morning during business hours and it sounded like someone hung up each time, I just needed to ask a question about services provided.
- ESEmily SwelginSep 5, 20251.0This shop never opens on time. It was supposed to open 20 minutes ago and it’s still closed. I can’t count the number of times this has happened and the number of people who have come and gone that needed to mail something. I finally gave up at 9:15 … 45 minutes after opening.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #1671 in Austin offer?
The UPS Store #1671 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.
Where is The UPS Store #1671 located in Austin?
It is located at 7421 Burnet Rd, Austin, TX 78757, USA.
What are the regular business hours of The UPS Store #1671?
The store is open Monday through Friday from 8:30 AM to 6:30 PM, and Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays.
Is The UPS Store #1671 open on holidays?
The store is closed on Thanksgiving Day (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). On some other holidays, it observes regular hours.
What payment options are accepted at The UPS Store #1671?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #1671 by phone or email?
You can call them at +1 512-467-8890 or email store1671@theupsstore.com.
Does The UPS Store #1671 have any special offers or discounts?
Yes, you can save big with their special offers and coupons available on their website.
Which nearby businesses might be helpful to visit before or after going to The UPS Store #1671?
Nearby businesses like Cheryl Seale CPA PC (accounting services) and Nova Insurance (financial services) might be useful for related business needs. Also, Pflour Shop Bakery is a nice spot for refreshments nearby.
Are there any nearby places where I can get personal care or relaxation services near The UPS Store #1671?
Yes, Nina's Day Spa & Acupuncture and Hair Labs beauty salon are nearby for spa and beauty services, making them great places to visit after your business at The UPS Store.
What nearby food options are available around The UPS Store #1671?
You can visit CLEAN Cause for dining options, the Chicken Salad Shoppe food truck for quick meals, or The Vanilla Orchid cafe and caterer for food and event planning needs near The UPS Store.