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The UPS Store

2.8
(158 reviews)

Business Details

7421 Burnet Rd, Austin, TX
78757, United States
(512) 467-8890
https://locations.theupsstore.com/tx/austin/7421-burnet-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1671 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
7421 Burnet Rd, Austin, TX
78757, United States

Hours

Reviews

2.8
158 reviews
5 stars
65
4 stars
5
3 stars
2
2 stars
10
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of an older female employee consistently providing poor service.

Operational Issues

Customers frequently reported that the store does not open on time and often closes early, leading to frustration and inconvenience.

Mixed Experiences

While some customers praised specific employees for their helpfulness and efficiency, many others had negative experiences, indicating inconsistency in service quality.

Package Handling

There were multiple complaints about lost packages and issues with package handling, leading to significant customer dissatisfaction.
  • CL
    Chris Lenart
    Feb 11, 2026
    1.0
    If you value customer service and time, don't come here.
  • GG
    Gug9000
    Dec 26, 2025
    4.0
    They ave usually beed quick, helpful and efficient. Once they insisted on charging me more than their published price for shredding. I paid it but otherwise good service.
  • SD
    Sandra D
    Dec 8, 2025
    1.0
    Can not ever get them to answer their phone. I’ve called 30x over multiple days during business hours. It just rings and rings. This store should not be able to represent the UPS brand.
  • AL
    angel conesa LLC
    Oct 28, 2025
    1.0
    This is the No No place, everything is a no any time…..
  • CC
    Chelsea
    Sep 29, 2025
    1.0
    Horrible customer service. I went in today to drop off a prepaid package. Wasn’t sure how to do this so I stood in line to ask a couple questions to ensure my box was packaged correctly. A woman working the front desk called me forward but had 0 interest in kindly helping me. She told me multiple times I should take it to the post office, but I mentioned to her it’s after their working hours which is why I brought it to UPS. After she “assisted” me with the sticker for my label, she directed me to place it in their outgoing bin which I did without saying a word and proceeded to exit the store. As I walked out, I overheard her say “why are you so angry” with other customers nearby, when in reality she brought the negative energy and anger to our interaction. Being treated this way by a front desk employee of any store is unacceptable. I simply didn’t know how to send a package with a prepaid label, waited my turn in line to ask questions and understand what I needed to do. I did what any human being would do when they don’t know what to do. You cannot allow customer facing employees to behave and speak to people this way. I will not return to this location and absolutely do not recommend to anyone.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #1671 in Austin offer?

The UPS Store #1671 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.

Where is The UPS Store #1671 located in Austin?

It is located at 7421 Burnet Rd, Austin, TX 78757, USA.

Brand Certified Facts from The UPS Store

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