Brand Certified
The UPS Store
2.8(158 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
7421 Burnet Rd, Austin, TX
78757, United States
Certified by The UPS Store • Feb 22, 2026
(512) 467-8890
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/tx/austin/7421-burnet-rd
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1671 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
2.8
158 reviews
5 stars
65
4 stars
5
3 stars2
2 stars
10
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific mentions of an older female employee consistently providing poor service.
Operational Issues
Customers frequently reported that the store does not open on time and often closes early, leading to frustration and inconvenience.
Mixed Experiences
While some customers praised specific employees for their helpfulness and efficiency, many others had negative experiences, indicating inconsistency in service quality.
Package Handling
There were multiple complaints about lost packages and issues with package handling, leading to significant customer dissatisfaction.
- CLChris LenartFeb 11, 20261.0If you value customer service and time, don't come here.
- GGGug9000Dec 26, 20254.0They ave usually beed quick, helpful and efficient. Once they insisted on charging me more than their published price for shredding. I paid it but otherwise good service.
- SDSandra DDec 8, 20251.0Can not ever get them to answer their phone. I’ve called 30x over multiple days during business hours. It just rings and rings. This store should not be able to represent the UPS brand.
- ALangel conesa LLCOct 28, 20251.0This is the No No place, everything is a no any time…..
- CCChelseaSep 29, 20251.0Horrible customer service. I went in today to drop off a prepaid package. Wasn’t sure how to do this so I stood in line to ask a couple questions to ensure my box was packaged correctly. A woman working the front desk called me forward but had 0 interest in kindly helping me. She told me multiple times I should take it to the post office, but I mentioned to her it’s after their working hours which is why I brought it to UPS. After she “assisted” me with the sticker for my label, she directed me to place it in their outgoing bin which I did without saying a word and proceeded to exit the store. As I walked out, I overheard her say “why are you so angry” with other customers nearby, when in reality she brought the negative energy and anger to our interaction. Being treated this way by a front desk employee of any store is unacceptable. I simply didn’t know how to send a package with a prepaid label, waited my turn in line to ask questions and understand what I needed to do. I did what any human being would do when they don’t know what to do. You cannot allow customer facing employees to behave and speak to people this way. I will not return to this location and absolutely do not recommend to anyone.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #1671 in Austin offer?
The UPS Store #1671 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.
Where is The UPS Store #1671 located in Austin?
It is located at 7421 Burnet Rd, Austin, TX 78757, USA.
What are the regular business hours of The UPS Store #1671?
The store is open Monday through Friday from 8:30 AM to 6:30 PM, and Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays.
Is The UPS Store #1671 open on holidays?
The store is closed on Thanksgiving Day (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). On some other holidays, it observes regular hours.
What payment options are accepted at The UPS Store #1671?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #1671 by phone or email?
You can call them at +1 512-467-8890 or email store1671@theupsstore.com.
Does The UPS Store #1671 have any special offers or discounts?
Yes, you can save big with their special offers and coupons available on their website.
Which nearby businesses might be helpful to visit before or after going to The UPS Store #1671?
Nearby businesses like Cheryl Seale CPA PC (accounting services) and Nova Insurance (financial services) might be useful for related business needs. Also, Pflour Shop Bakery is a nice spot for refreshments nearby.
Are there any nearby places where I can get personal care or relaxation services near The UPS Store #1671?
Yes, Nina's Day Spa & Acupuncture and Hair Labs beauty salon are nearby for spa and beauty services, making them great places to visit after your business at The UPS Store.
What nearby food options are available around The UPS Store #1671?
You can visit CLEAN Cause for dining options, the Chicken Salad Shoppe food truck for quick meals, or The Vanilla Orchid cafe and caterer for food and event planning needs near The UPS Store.
Brand Certified Facts from The UPS Store
The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: