The UPS Store

2.9
224 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0076 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located On The Ne Corner Of Hwy183 & Anderson Square, Next To Cap City Comedy Club.

Details

  • DeliveryNot available

Location

The UPS Store
8120 Research Blvd, Austin, TX
78758, United States

Hours

Reviews

2.9
224 reviews
5 stars
96
4 stars
7
3 stars
4
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

There are mixed reviews about staff behavior, with some customers praising friendly and helpful employees, while others report rudeness and unprofessionalism from specific staff members, particularly an older female employee.

Customer Service

Many customers appreciate the helpfulness and efficiency of the staff, but there are significant complaints about poor customer service experiences, including lack of assistance and condescending attitudes.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding shipping and printing costs, which some customers feel are excessive.

Overall Experience

While some customers have had positive experiences and recommend the store, others express frustration and disappointment, indicating a lack of consistency in service quality.
  • EB
    Edd Black
    Dec 31, 2025
    4.0
    Im a regular customer here. Staff is quick, friendly and so helpful. My only complaint is the smell, it has a terrible sulfur and sewage smell. Definitely think it's a health hazard for the staff.
  • AS
    Arnaud Sillis
    Dec 26, 2025
    1.0
    One horribly rude employee in particular. She talks down to customers as if they are stupid and lazy. I’ll be going out to my way to visit the Burnet and Richcreek location as long as she is employed at this one.
  • ML
    Michael Luo
    Dec 2, 2025
    5.0
    Very helpful staff. Great place
  • AM
    ANYA MOLYVIATIS
    Dec 1, 2025
    5.0
    My go to UPS store always. The help and care that goes into each shipment is always smoothness and wonderful. The staff is knowledgeable, efficient, and friendly. I don’t think I’ve ever left without a smile and feeling packages are in good hands. As an artist, shipping my work is always stressful and the UPS team here makes me feel that the works will be handled carefully and arrive safely.
  • ME
    Marlin Esquivel
    Oct 22, 2025
    1.0
    La señora de tercera edad rubia es muy grosera, hay cero amabilidad en ella. Claramente no está a gusto haciendo su trabajo sugiero una capacitacion de lo que se trata el servicio al cliente, y de cómo ser líder por qué la vibra que ella transmite es demasiado hostil.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0076 in Austin offer?

The UPS Store #0076 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, computer access, and passport/photo ID services.