The UPS Store

3.4
288 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6438 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located At The Se Corner Of Congress And Oltorf.

Details

  • DeliveryNot available

Location

The UPS Store
2407 S Congress Ave, Austin, TX
78704, United States

Hours

Reviews

3.4
288 reviews
5 stars
163
4 stars
6
3 stars
6
2 stars
11
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Ann and Michael.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor service, particularly from some employees.

Pricing Issues

Several customers expressed frustration over high charges for services like printing labels and packaging supplies, feeling that the pricing was excessive.

Efficiency

Customers frequently mentioned the store's ability to handle requests quickly, even during busy times.
  • TM
    Tara M
    4 days ago
    2.0
    Two stars for processing Amazon returns quickly. Have had frustrations with shipping — when you try ask for the cheapest option they’ll give you 3 day select. They won’t even quote you for ground. $40 to ship a poly mailer to Houston is insane.
  • EM
    Eileen Macias
    Jan 2, 2026
    5.0
    This location is the best! The employees are always very friendly and helpful. Even when there is a longer line, it never seems like that long of a wait. The employees are efficient, knowledgeable, and dependable.
  • RC
    rodrigo castro
    Dec 31, 2025
    5.0
    Fast and friendly workers, was acknowledged as I walked in, small wait
  • DT
    donna tryba
    Dec 23, 2025
    5.0
    Great service and super helpful employees!
  • NS
    Net Striker
    Nov 30, 2025
    1.0
    The staff here were not welcoming and offered very little help. They didn’t mention that color printing was unavailable, so I ended up paying for a computer session only to find out the machine charged me for color prints that never printed. When I asked, they just said the color printer wasn’t working. Very frustrating experience. Not recommended.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6438 in Austin offer?

The UPS Store #6438 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist customers locally.