The UPS Store

3.5
102 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5032 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Rr 620 & Great Oaks Dr In Boardwalk At Brushy Creek.

Details

  • DeliveryNot available

Location

The UPS Store
16238 Ranch Rd 620 N, Austin, TX
78717, United States

Hours

Reviews

3.5
102 reviews
5 stars
58
4 stars
4
3 stars
3
2 stars
2
1 star
35
  • AA
    AL
    Nov 5, 2025
    5.0
    Today two guys were very polite and helpful, well as always in this UPS location. Thank you for keeping such a great atmosphere and service here.
  • TT
    Tim Tsai
    Oct 30, 2025
    2.0
    Disappointed. $3 to print black and white things on normal paper as a base charge on top of per page pricing AND forgot to print half my stuff, Marcos
  • AP
    Anna P
    Aug 5, 2025
    5.0
    Rita is above & beyond! I saw another review about someone yelling at the very calm woman....bet it was her. So, I arrived at 2:55 pm on Sunday, when business hours end at 3 pm. I already felt like a jerk for arriving late; and when I entered.... 3-4 were in front of me and one behind me. She just handled it. No one's- I mean NO ONE's- shipping was simple, most had multiple items w/ different situations to go over; one lady even needed her to come to the car to help carry an awkward/large box. Rita was efficient but not rushy, didn't show any frustration, and just took care of business. I ended up going last since the person behind me had scannable dropoffs. Icing on the cake: she made use of the time when the lady with the box went back to her car for one more box, knocking out a quick scan & go. Love it. I was beyond grateful for her kindness and regretted not having money to tip (I felt the $2 I had would be insulting) but I hope she gets raises and promotions for her excellent work and kindness. My receipt says we were done at 3:22 and for anyone who has worked a retail location - well we know there are often closing responsibilities. I hope UPS home office sees this. I am a huge fan and after the postal service literally delivered rods to my mom 4 months after I sent her books, not rods.....UPS gets all my business, and specifically Round Rock on 620. Many many thanks.
  • GM
    George Mathew
    Jul 25, 2025
    1.0
    On ups.com, got quote of $150 for overnight shipping small 2lb box to NYC. Went to this store and asked for overnight shipping. The noseringed cashier gave me a dirty look and quoted $250. Rip-off!
  • GW
    Ginger Wilding
    Jul 22, 2025
    5.0
    I go here all the time. Today about 12:30 the rudest older man came in and yelled at the really really patient and kind staff working there. The female mostly interacted with him and she was so stinking kind and patient she needs a raise!!! This ignorant man basically didn’t know what overnight shipping meant. She explained it over and over many different ways until he kinda calmed down by the time I left. Thanks for being awesome professionals UPS!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Austin?

The UPS Store in Austin is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 10:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.