Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5830 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - and here to help. Stop by and visit us today - Behind Torchys In Arbor Trails (Costco) Center William Cannon & Mopac.
Details
- DeliveryNot available
Location
Hours
Reviews
4.7
509 reviews
5 stars
463
4 stars
10
3 stars6
2 stars7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently described as friendly, helpful, and professional, with many customers highlighting exceptional service from individual employees.
Efficiency
Customers appreciate the quick service and short wait times, often noting that transactions are handled swiftly.
Mixed Experiences
While many reviews praise the service, there are notable complaints about inconsistent customer service and issues with package handling.
Convenience
The store is recognized for its convenient location and ease of use, particularly for returns and shipping.
Staff Knowledge
Employees are often commended for their knowledge and ability to provide helpful recommendations.
- MHMadison Hartley4 days ago5.0i literally can’t say enough good things about this place, the customer service is top tier (particularly from the african american woman with a smile to match her personality, i’m so sorry i’m terrible at remembering names ily queen)! cross going to the post office off your list of least favorite chores to do - this place is so quick and easy, simply the best
- LNLindsey Niedner5 days ago1.0The customer service is terrible. I spend thousands of dollars at UPS a year and the way this location treats its customers (myself & others) is like we are an inconvenience to them. The employee, KK, is always very rude if she’s helping customers at all. This morning she was vacuuming while the other employee had a line of four people. When I asked her to kindly stop vacuuming (I’m recovering from a bad lung infection) and help she looked at me like she wanted to kill me. She then tried to be condescending to me. She helped the customer in front of me and then walked off to not help me. This is not a person who should be in customer service.
- MSMatt SporerJan 3, 20264.0Knowledgeable, and genuinely trying to help; they made my Amazon return process a lot smoother!
- WBWayne BreashearsDec 11, 20255.0I don't know the gentlemans name working the counter today (4-5 pm), but he is gem. Not only was he super efficient, but just overall accommodating! Very good experience.
- SSSharon SimpsonDec 6, 20252.0I don’t usually post reviews, good or bad…but this has gone on long enough. I pay about $400/yr for a personal mailbox (PMB) for my business and personal email. This store has a revolving door of terrible attitude customer service, which I can mostly ignore (they’ve LOST my packages for a month or more, then suddenly “found” them, others were shown as delivered but they were never found. Oh, and they rarely, if ever respond to email inquiries or problems, either). This year, the renewal price was raised AND added an add’l fee based on how many packages are shipped to this address. Ummm, OK. I travel a lot for work, so I guess that’s OK in exchange for a (sort of) secure place to receive packages. Now they’ve added storage fees on top of that. So if I don’t pick up packages within 7 days of delivery, they charge more. I just got back from a 12 day trip and paid $7 for 3 small cushion envelopes delivered, unfortunately, on the day I flew out of town. RIDICULOUS BUSINESS MODEL!! Why do I have a PMB if I have to pay more for packages and more for the crime of not picking them up when I’m out of town?
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5830 in Austin offer?
The UPS Store #5830 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and help with various shipping and business needs.
What are the store hours for The UPS Store #5830?
The store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays 10:00 AM to 5:00 PM, and Sundays 10:00 AM to 3:00 PM. Hours may vary on holidays.
Is The UPS Store #5830 open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM.
Where is The UPS Store #5830 located?
It is located at 4301 W William Cannon Dr, Ste B-150, Austin, TX 78749, US, behind Torchy's in Arbor Trails (Costco) Center at William Cannon and Mopac.
What payment options are accepted at The UPS Store #5830?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #5830 provide mailbox rental services?
Yes, mailbox rental and mailbox services are offered at The UPS Store #5830.
Can I get notary services at The UPS Store #5830?
Yes, The UPS Store #5830 provides notary services as part of their business offerings.
What options for document shredding are available nearby The UPS Store?
Shred Nations, a nearby shredding and professional services company, offers document shredding services that complement The UPS Store's offerings.
Are there any wellness or spa services near The UPS Store #5830 in Austin?
Yes, Hand and Stone Massage and Facial Spa is nearby and provides massage and beauty/spa services, which can be a relaxing stop before or after your visit to The UPS Store.
What nearby educational or real estate services are available around The UPS Store #5830?
Nearby, you can find iCode School - Austin Campus, offering educational services, and Tom Thornton, Broker Associate at Realty Austin, providing real estate services.