The UPS Store

Reviews

• AR

  Angelo Rodriguez

  Feb 17, 2026
  1.0
  READ BEFORE YOU RENEW I have maintained a mailbox at this UPS Store location for 15 years and, until recently, have had a positive experience. We use this mailbox for business purposes and consistently pick up packages promptly after receiving notifications. Over the years, we have not had any issues. In the past few years, this location transitioned to corporate ownership. Unfortunately, I was not made clearly aware of several policy and pricing changes that appear to have accompanied that transition. When I recently received my renewal notice, I renewed as I always have, without hesitation. It was only after reviewing my receipt at home that I realized the annual fee had increased by over $300. On February 17, 2026, I visited the store to check my mailbox and discovered I had several packages I was unaware of. When signing for them, I was informed there was a $2 per package charge for items held longer than six days. When I asked about these new charges and other policy changes—including limits on the number of delivery packages allowed per month and holding fees—I was told the changes would go into effect at the beginning of March. This left me confused as to why updated pricing and fees were already being applied prior to that date. I requested additional details regarding the new business standards; however, employees expressed hesitation in providing specifics out of concern the information might be incorrect. Additionally, when I asked about the timeline for providing notice of non-renewal next year, I was told there is no clear guidance available. At this time, I am not aware of any other changes, but it seems I may discover them as they arise. While I acknowledge that I could have requested renewal documentation before completing my payment, clearer communication and transparency regarding significant price increases and policy updates would be greatly appreciated—particularly for long-term customers. I hope management will consider implementing more proactive notification and providing detailed written information about policy and pricing changes moving forward.
• KK

  Katyroo Gal (Katyroo)

  Feb 12, 2026
  5.0
  Santiago went to above and beyond efforts to accommodate the services I needed help with while traveling. Very polite, cheerful and helpful with my shipment.
• SB

  Sivana Brewer

  Feb 5, 2026
  5.0
  Gabriela gave great customer service!
• CS

  Caitlin Smith

  Jan 10, 2026
  5.0
  Amazing staff! I had a super stressful day and Santi and the crew working today were incredibly accommodating, efficient, and professional when I had a big shipment I needed to get out. Made a challenging day much easier. Thank you guys!
• JB

  Joseph BRICKSON

  Jan 5, 2026
  2.0
  Well I guess everyone has BAD DAYS!!! The DRIVER did his Job by Delivering. But "they" didn't logg it in the system.so when I went to get it, it showed it wasn't there. She didn't check for names LSS I called customer support & went back.... Stood in line..... As soon as I started talking to the guy the chic shouted to the guy "his name isn't on it" I respoded there are 2 boxes!! He check both and one was mines with "MY" name on it!! and they admitted they didn't check it in. She could have checked the 1st time but she didn't!🤯😡💢🫤🫤🫤🫤😖

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