The UPS Store

Reviews

• VJ

  Valencia Joy

  2 days ago
  5.0
  Nae was so friendly! The store was busy but she still helped process my returns really quickly. Was in and out in 5 minutes .
• JJ

  Josiah

  Dec 2, 2025
  5.0
  Nae and SJ helped me out at the UPS store, and I honestly can’t say enough good things about them. They were incredibly kind, patient, and professional, making the whole process so much easier and stress free. Their attention to detail and willingness to go the extra mile didn’t go unnoticed they were literally amazing, and I truly appreciated all their help.
• CD

  Cheryl Drew

  Nov 26, 2025
  5.0
  The associates at this particular store are amazing! They are always so kind, positive and helpful, I have never had a bad experience at this store. No one has ever once seemed annoyed by my mountain of returns and they are super quick. Love this store because of the people!
• WL

  Way L

  Nov 19, 2025
  1.0
  Absolutely terrible customer experience. The manager had no patience and has condescending tone On explaining how the shipping rates I was seeing online was lower than what I was getting because it’s independently owned and operated. On top of that. They got the ship to address incorrect and they gave no help at all.
• AL

  armando lopez

  Nov 18, 2025
  1.0
  No Accountability/Ownership of issue. I do want to say that the person who initially helped me with my issue did take as much ownership as she could, the rest was out of her hands. I was told by Apple to ship my watch via UPS store so they can add cellular service (this was a new watch), I dropped off by placing it on the scale as instructed and from the time I left the store to the time they packaged the watch, my watch was cracked. When item arrived at Apple, they advised me of this and that i needed to submit a claim with UPS store. I tried and have email chains to show this, along with long hours on the phone with Apple, but UPS Store kept sending me to Apple to have them submit the claim and Apple kept sending me to UPS store to submit the claim. Needless to say, i was never able to submit my claim and here i am with a NEW broken watch that I cannot use. I do believe that the onus falls on UPS Store. As a military veteran, I just don't know how a large company (granite a franchise) cannot take accountability and ownership on an issue that happened at one of their stores. Apple wants to now charge me $350 to fix the watch, a NEW watch that was only being shipped so they can add cellular service. It's the principle at this point, i should not have to pay for something that was not of my own doing. I see that one of the owners, Kevin Allen prides himself on customer service, i just wish that customer service was extended to my issue. I have emails upon emails and tried to get this resolved, but but have been unsuccessful. Note: I was told that had the item been damaged when i dropped off there would have been pictures (there are NO pictures of any damage); therefore, damage happened when item was being packaged. I hope I can get resolution as i'm going on 4 months with no resolution.

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