The UPS Store

2.7
185 reviews
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Business Details

7301 Ranch Rd 620 N, Austin, TX
78726, United States
(512) 219-8022
https://locations.theupsstore.com/tx/austin/7301-ranch-rd-620-n
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3842 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Four Points Shopping Center (Heb Fm2222 & Rr620).

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
7301 Ranch Rd 620 N, Austin, TX
78726, United States

Hours

Reviews

2.7
185 reviews
5 stars
70
4 stars
5
3 stars
1
2 stars
12
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised friendly and efficient service.

Store Hours

Numerous reviews highlight issues with the store not opening on time, leading to frustration among customers who rely on posted hours.

Staff Attitude

Several customers noted that some employees displayed a negative attitude, which detracted from their experience, while a few employees were recognized for their helpfulness and professionalism.

Operational Issues

Customers reported problems with package processing and delivery, including lost packages and failure to issue receipts, contributing to dissatisfaction.

Cleanliness and Organization

Some reviews mentioned improvements in cleanliness and organization, while others described the store as filthy and poorly managed.
  • LD
    Liz Derouen
    5 days ago
    5.0
    I was greeted immediately by a friendly associate named Max. He was professional, and seemed eager to help me with the self return of an Amazon package, which was my first time to do.
  • PP
    Pauline
    Nov 15, 2025
    5.0
    I've always had a good experience here. There are usually multiple employees which keeps any wait times low. The employees are always nice and helpful. I like the 2 kiosks that let me scan packages myslef, and do Amazon returns without having to wait too long usually.
  • LM
    Laura McDonough
    Nov 3, 2025
    5.0
    I’ve never have issues here, whether self service or using the counter for full service. I’m here at least once/week and have not encountered any rude employees. It is a busy place, so try to come prepared especially for returns.
  • HL
    HK L
    Oct 29, 2025
    1.0
    This UPS Store is really disappointing! I dropped off packages there a couple of weeks ago, and it was a terrible experience. They didn’t open even after business hours, and more than ten people were waiting outside. The long-haired male employee had a terrible attitude and was extremely rude to customers. If he doesn’t like his job, he should just quit instead of taking it out on others. Very poor service!
  • DT
    Dean Thompson
    Oct 17, 2025
    2.0
    Good location. Staff is not friendly. Borderline rude.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Austin provide?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and more.