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The UPS Store

4.4
(112 reviews)

Business Details

5701 Slaughter Lane A-130, Austin, TX
78749, United States
(512) 893-6033

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7680 in Austin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Alamo Drafthouse Parking Lot Near Summer Moon Coffee.

Location

The UPS Store
5701 Slaughter Lane A-130, Austin, TX
78749, United States

Hours

Reviews

4.4
112 reviews
5 stars
93
4 stars
0
3 stars
2
2 stars
5
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and professional, with many customers praising individual employees for their exceptional service.

Efficiency

Customers appreciate the quick service and efficiency, often noting that they were able to complete their tasks in a timely manner even during busy periods.

Management Issues

Some reviews highlight concerns about management and operational issues, including unhelpful staff and problems with package tracking and delivery.

Facility Conditions

The store is generally reported as clean and well-organized, contributing to a positive customer experience.

Inconsistent Experiences

While many reviews are positive, there are notable complaints about lost packages and poor communication, indicating variability in service quality.
  • AA
    AEC
    6 days ago
    3.0
    The people are very nice but the artificial fragrance is TOO STRONG. Please get rid of the toxic fragrances. They are not inviting.
  • JW
    Jennifer Whitney
    Jan 13, 2026
    5.0
    Kristen was excellent! It was super busy and she was so calm and got everything handled for everyone efficiently! Always reliable everytime I come Here and have come for years! Highly recommend!
  • BH
    Bleu Heindl
    Dec 22, 2025
    5.0
    Great customer service. Everyone is very friendly and helpful! Probably the best UPS I’ve ever been to.
  • SA
    Samuel Abonyo
    Dec 19, 2025
    1.0
    I've lost a package at this specific store, unfortunately. The store received the package, pretended to have scanned it but the tracking information was never updated on the UPS site. A week later, the consignee went to the shop to follow up but the package was not there. Also, calls to the store through the contact provided here are not answered.
  • LS
    Lisa Simmons
    Dec 10, 2025
    5.0
    This UPS store is great. They have a very friendly staff and it was easy to get in and out even at this time of year. Christmas mailing can be ridiculous. I was in and out in 5 minutes.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7680 in Austin offer?

The UPS Store #7680 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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