The UPS Store

Reviews

• PC

  Patrick Caskey

  Sep 26, 2025
  5.0
  I have read the many 1 star reviews and have seen a trend. People seen not to know how to read or even understand the directions Amazon writes on how to return there item. To top that off they feel the UPS Store is some how responsible for the returns which is the courtesy, if you are so unhappy coming there go to your only other option Whole Foods. You write all these reviews say how bad they are and you are going somewhere else but yet you continue coming back. Just go somewhere else and quit your crying. Put on your big boy/girl pants and act like a human being.
• SB

  Sally Bass

  Sep 22, 2025
  5.0
  Did a Great job… wrapped and packed 12 wine stems… all traveled safely to their destination
• IC

  Inez Cavallaro

  Aug 23, 2025
  1.0
  The staff as a whole here are atrocious. But there are a few who really take the cake. Why my suspicion is that they are just extraordinarily lazy, unhelpful, and dense, maybe I’m TA because I’m not 100% sure that one employee in particular, who is almost always at the store, is all there. He barely interacts with customers, is usually in the back, and god forbid you ask him a question: He stares at you with his mouth agape and grunts out some variant of how he can’t help you. Then you have to explain to him how to do his job. I’ve had to help older customers who didn’t understand how to use the kiosks because the employees here refuse to help them. Someone left an Amazon item and after holding it up asking if it belonged to anyone in the store, the employee said: Sweet! A free charger! The staff are rude, incompetent, unhelpful, and generally just should not be employed in customer service positions. I happened to be by the William Cannon store the other day and was shocked by how different the service was. I feel like at the Belterra location you could drop dead in the middle of the store and they would ask your corpse to move out of the way so they could empty the Amazon bins.
• ML

  Monica Leigh

  Aug 1, 2025
  1.0
  The employees are extremely unhelpful to the point of just plain being lazy. I am a very frequent customer of ups, I ship a lot of packages, I use a lot of different UPS Stores depending on where in town I am. This location had by far the worst experience I've ever had at a UPS store in the Austin area. I had a stack of packages of over my head and ask for their help in scanning them in. They refused to help me. That's all fine and good, but every single other UPS Store I visit will help me and scan the already labeled packages for me at the counter. Instead, I had to carry my diet sack of packages back over to the self scan, then carry them to the cart where they told me to put them, when at a normal UPS Store they would take them behind the counter and scan them in at the counter for me also. I will never visit this location again! If I could give it zero Stars I would.
• MG

  Melanie Green

  Jul 17, 2025
  5.0
  Easy and fast returns, convenient location and friendly folks.

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