The UPS Store

Reviews

• MT

  Matt Tully

  3 days ago
  5.0
  Jacob was a rock star and helped me navigate a TIGHT turnaround to get my coworker their work laptop that they forgot for a recent trip. He was so helpful and went above and beyond. Thank you!
• BC

  Barbie Chavez

  Mar 4, 2026
  5.0
  Shay made a stressful task simple — truly exceptional notary service I had the best experience today at the UPS Store thanks to Shay, the notary on duty. I came in needing to have two wills notarized, and she immediately walked me through the process with so much patience and kindness. When I realized I needed two witnesses, she didn’t just point me outside — she helped me understand exactly what was required and encouraged me through each step. One witness happened to be a customer waiting for a fax, and the second was a gentleman sitting in his car outside. Shay made the whole situation feel easy, calm, and even a little fun. She kept everything organized, explained each part clearly, and treated me with genuine care. People like Shay make stressful tasks feel simple. She turned something I was nervous about into a smooth, positive experience. I’m so grateful for her professionalism, her warmth, and her willingness to go above and beyond. She is a true asset to this location.
• JP

  Jason Peterman

  Mar 2, 2026
  5.0
  In the current climate of limited employee engagement and demotivated team members, when faced with a challenge, customers generally have come to expect little or nothing other than the corporate excuse. Tonight at the UPS STORE on S Congress I was fortunate to have my faith renewed. Alexander went so far above and beyond this evening that I’m still a bit at a loss on how to describe his kindness and commitment to making sure it worked out for me. I had a 2-day Air shipment, a large box, my corporate office in MD text the label and I couldn’t print on the go. Complicating things, the attempt to email the label to the store address failed (likely my exchange server not his fault.) Alexander stuck with me and found a way to get a printed label on my box while the driver was still there! While it seems insignificant, having this computer arrive on time is worth thousands to our business. If that weren’t enough, when I attempted to express my gratitude with a small tip, $7ish, he refused! I hope the franchise owner recognizes the unique person they have and continues to encourage and reward Alexander’s positive attitude. Cheers!
• TB

  Teddy Bricker

  Feb 27, 2026
  5.0
  I’ve been going to this UPS Store since the day it opened. Overall it’s been solid, but the experience can really depend on who’s working. I’m leaving this review specifically for Keisha—she’s consistently friendly, knowledgeable, and genuinely helpful in a way that stands out. She makes the whole process smoother every time I’m in. Thank you, Keisha!
• CP

  Chrystal Porter

  Feb 25, 2026
  5.0
  Shalanda truly made my day from the moment I stepped through the door. She greeted me with the most warm welcome while also helping 4 customers at once. Seeing her multi task but also reassure each customer that she would be right with them inspired me to go harder in my own profession. Each customer left with a smile on their face and we all expressed how good of a good she was doing. Reminder: Shalanda was handling things on her own while managing every part of the store, this is the fastest I’ve ever been in and out of an UPS Store. “thank you so much for your patience” is pierced in my brain. I’ll forever go to this location, because I know she will have me in and out QUICK.

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