Primo Brands Delivery

3.0
45 reviews

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
3915B Caven Rd, Austin, TX
78744, United States

Reviews

3.0
45 reviews
5 stars
22
4 stars
0
3 stars
1
2 stars
0
1 star
22
  • BE
    Brendon Egan
    6 days ago
    1.0
    Still being charged for a dispenser and water that has never been delivered. Never received any response from emails and chat. Spent hours on hold only to be disconnected because it was past business hours.
  • MH
    megnot hailu
    Oct 22, 2025
    1.0
    Very disappointing experience. The staff here don’t care about drivers at all. I waited for more than 7 hours with no updates, no communication, and no respect for my time. Drivers deserve basic courtesy and clear information — this shipper needs serious improvement in how they treat drivers and manage their loading process. Drivers run.
  • HF
    HOUSTON TEXANS FAN
    Sep 26, 2025
    1.0
    I am beyond frustrated with Ready Refresh water delivery! My order was originally scheduled for Wednesday, September 17, then it was pushed to Thursday, September 18, then Friday, September 19, then Monday, September 22. Suddenly, it was pushed again to Tuesday, September 23—only for me to log in to my account and see it had been rescheduled all the way to TUESDAY, OCTOBER 21. My order this month was skipped - that was the final straw! 😡 Not once was I notified about these constant changes. I had to keep finding out on my own. When I finally called to cancel my service, I discovered the call center was located in SOUTH AMERICA. When I told the CSR I wanted to cancel, I was transferred again—this time to the Philippines! What happened to keeping jobs in the U.S.? This is supposed to be an American company, yet all customer service is outsourced to other countries. I am DONE with Ready Refresh. Their unreliable service and lack of communication make them a company I DO NOT recommend to anyone!!
  • AB
    Amanda B
    Aug 28, 2025
    1.0
    It was ok for a while but they suddenly delivered and charged me for excess bottles and deposits for those glass bottles. Now I have returned all bottles and cancelled the service, they owe me $160 for deposit fees and refuse to pay me. There are several different "customer service reps" and they keep making excuses. My favorite excuse for not paying me is that "you ordered those before the merger." I mean why should that matter?? I wasn't even notified that this merger was happening. You owe me money and are refusing to pay me. Cut and dry.
  • AR
    Ana Rayas
    Aug 12, 2025
    1.0
    Delivery" Cómo van llegando acen fila ,la descarga la empiezan a las 10 : 00 am no respetan citas es muy reducido y solo una bahía para descarga ten mucha paciencia yo yegue un día antes 6 :00 PM con cita a las 00:00 horas y al otro día me descargaron a las 10:00 am

Frequently Asked Questions About Primo Brands Delivery

What types of water brands does Primo Brands Delivery offer?

Primo Brands Delivery offers a comprehensive selection including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.

Does Primo Brands Delivery deliver water to both homes and businesses?

Yes, Primo Brands Delivery provides deliveries directly to both residential homes and commercial businesses.