FedEx Ship Center

3.6
465 reviews
Exterior view of FedEx Ship Center

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Austin, TX when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
2001 W Howard Lane, Austin, TX
78728, United States

Hours

Reviews

3.6
465 reviews
5 stars
241
4 stars
59
3 stars
25
2 stars
19
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or aggressive.

Delivery Issues

Numerous complaints about failed delivery attempts, packages being sent to wrong addresses, and lack of communication regarding delivery status.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment regarding service quality was largely negative.

Operational Problems

Frequent mentions of the location closing early and inadequate staffing during peak times, leading to long wait times.
  • PS
    Phyllis S
    Jan 5, 2026
    5.0
    I didn't know this was a retail shipping site-- as it looks like a Fed Ex hub---the retail door was around the side. Clerk was friendly, helpful, and efficient.
  • RG
    Richard Gebhardt
    Dec 28, 2025
    4.0
    I had to go to this location to pick up a shipment of medication which need to stay cool. It was close to closing time and the place was deserted. I did not have to wait long, the fellow behind the counter appeared and I got my package.
  • CC
    Craig
    Nov 18, 2025
    1.0
    worthless customer service
  • SS
    Sush
    Nov 11, 2025
    5.0
    The team was so patient !
  • MB
    Miguel Balado
    Nov 1, 2025
    1.0
    Son unos mal educados. Se merecen perder su trabajo

Frequently Asked Questions About FedEx Ship Center

What shipping services does FedEx Ship Center in Austin, TX offer?

FedEx Ship Center offers expedited, standard, and economy shipping services including Fedex Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx Economy Saver, FedEx Ground, FedEx International, and FedEx Express Freight.

What are the operating hours of FedEx Ship Center in Austin?

FedEx Ship Center is open Monday through Friday from 9:00 AM to 7:45 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.