FedEx Office Print & Ship Center

4.6
1088 reviews
FedEx Office Print & Ship Center located at 5601 Brodie Lane

About

Shipping ServiceCopy ShopOffice Supply StoreSign ShopBanner StorePackaging Supply StorePhoto LabFax ServiceComputer RentalVisa and Passport Office
FedEx Office in Austin, TX provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.

Location

FedEx Office Print & Ship Center
5601 Brodie Lane, Austin, TX
78745, United States

Hours

Reviews

3.2
188 reviews
5 stars
84
4 stars
13
3 stars
12
2 stars
14
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and patience, others were criticized for rudeness and lack of assistance.

Efficiency

Many customers reported long wait times and inefficiencies, particularly during busy hours, leading to frustration.

Printing Services

The quality and reliability of printing services received mixed reviews, with some customers satisfied while others experienced issues with equipment and service.

Staff Attitude

Staff attitude varied significantly, with some customers noting friendly and accommodating service, while others reported unhelpful and dismissive behavior.

Inventory Issues

Several reviews mentioned that the store often runs out of essential supplies, impacting customer experience.
  • MG
    M Guzman
    Oct 20, 2025
    5.0
    I walked in overwhelmed with too many projects and thinking I did not have time to finish. Josie provided AMAZING customer service. She was patient, very knowledgeable, kind and explained everything so well, I was able to finish all the printing projects I came with and one more. Thank you for having such a great employee!!
  • TM
    Tommy Mejia
    Oct 13, 2025
    5.0
    Thank you so much Fernanda!!! I had some difficulty w printing through their available desktop. She remedied the problem and she had my documents printed asap. Thank you again!!!
  • MA
    Mr Austin
    Oct 10, 2025
    5.0
    Went in today to send an important package, Andrew was courteous, professional and expedient, this location is soo much better, I will only do business at this location because of his great service
  • CB
    Chris Boucher
    Oct 9, 2025
    1.0
    AVOID THIS LOCATION!! THEY DONT WANT TO WORK. EVERY SINGLE TIME I COME IN HERE THEY WANT ME TO USE THE SELF KIOSK MACHINE!! ITS NOT MY JOB TO SCAN MY PACKAGE AND THEN GO LEAVE IT ON YOUR COUNTER!!! ITS YOUR JOB!!! DO YOUR JOB!!
  • BB
    breadboy
    Aug 30, 2025
    1.0
    Awful experience. Initial clerk was fine and nice enough, but after that, it was a total disaster. I discussed with the clerk that I need a package delivered no later than a certain date, and determined express shipping was the most appropriate option. I was also guaranteed that this item would get there by this stated day, even if there were delays in the express, if for whatever reason. The package ended up being delayed, and I was not notified whatsoever. I called customer service and they said there is nothing I can do but wait until it's delivered....I asked how to get a refund and they told me to start a claim online. I go and make an account, and provide all of my personal information, including my credit card info........I proceed to file a claim and there is 4 predisposed answers to choose from and of course mine is not there. I call customer service back to ask for help on the claim and was told I cannot initiate the claim until it has been delivered. This was then escalated and I was told to "keep my ringer on and expect a call from a manager". No one called. They took my package and money and offered zero recourse. Never will I ever use this service ever again and never could I recommend it. I will go to USPS or UPS or literally any other place at this point for the rest of my life and will encourage all I know to do so as well. I know this review means little to the overall impact of the company but this is actually bogus and not a service worth anyone's time nor money.

Frequently Asked Questions About FedEx Office Print & Ship Center

What services does FedEx Office Print & Ship Center in Austin offer?

FedEx Office Print & Ship Center provides printing, shipping, copying, digital color printing, passport photos, fax services, computer rental, design services, and more.

Where is FedEx Office Print & Ship Center located?

It is located at 5601 Brodie Lane, Suite 1210, Austin, TX 78745, USA.