Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Parkline Shopping Center in Austin offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Location
Hours
Reviews
4.9
254 reviews
5 stars
244
4 stars
4
3 stars1
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Hanson and Ivania, for their exceptional professionalism, kindness, and helpfulness during the shipping process.
Efficiency
Many reviews highlighted the quick and efficient service provided, with several customers noting that their shipments were processed faster than expected.
Knowledge and Support
Staff demonstrated strong knowledge of shipping processes and provided thorough support, making complex logistics easier for customers.
Positive Experience
Overall, customers expressed high satisfaction with their experiences, often mentioning they looked forward to returning for future shipping needs.
Value for Service
While some customers noted that prices could be high, many felt the quality of service justified the cost.
- GDGiovanni DiPrima6 days ago1.0Closed during business hours listed with no indication as to when they open back up. No answer on phone
- AMAlba MejoradoNov 13, 20255.0DHL provided excellent customer service throughout my delivery experience. The staff were friendly, responsive, and kept me updated every step of the way. My package arrived safely to its destination in Spain. They care about their customers and go the extra mile to make sure everything goes smoothly. Highly recommend! Thanks, Hanson!
- VJVivian JuanNov 10, 20255.0Had a great experience shipping with DHL! Hanson was friendly, knowledgeable, and made the whole process quick and easy. He also followed up to make sure everything went smoothly, truly excellent service!
- MAM AldridgeOct 15, 20255.0I had the pleasure of dealing with Alex on 10/25/2025 @ 12:40PM. Alex resolved my issue amicably. He is professional, courteous, and exceptional in his customer service skills. He alone has changed my years and years of negative image of DHL, and now I am a happy DHL customer.
- JJJasonSep 10, 20255.0I had the pleasure of working with Hanson during a recent visit to DHL, and I can confidently say he exemplifies everything you'd want in a manager. From the moment I walked in, Hanson demonstrated a rare blend of warmth, precision, and leadership that immediately set the tone for a seamless experience. He didn't just process my shipment - he took ownership of the entire interaction. Hanson anticipated my questions, explained the international shipping process with clarity, and ensured every detail was triple-checked. His ability to simplify complex logistics while maintaining a calm, professional demeanor was impressive. I was impatient because I was in a hurry, but he did it the right way, which I truly appreciate. What stood out most was Hanson's natural leadership. He didn't just serve me - he guided the experience. I didn't know my postal ZIP code so he went to find it for me on Google Maps. He could've just said "I don't know" but he didn't. This just shows the dedication he has for his craft. His communication was clear and confident, his problem-solving was proactive, and his attention to detail was unmatched. It's easy to see how he could lead a team, optimize service workflows, and elevate customer satisfaction on a larger scale. DHL is fortunate to have someone like Hanson on their team. His professionalism, emotional intelligence, and operational insight make him an ideal candidate for his role. If you're looking for someone who can lead with integrity, deliver exceptional results, and trust - Hanson is the one. I will be coming to this specific store for all my international shipping even if I have to drive 36 miles from where I live.
Frequently Asked Questions About DHL Express Service Point Austin
What services does DHL Express Service Point Austin offer?
DHL Express Service Point Austin offers international shipping, next day shipping, and delivery services for personal or business needs, including shipping luggage, passports, and packages of any size domestically and internationally.
Where is DHL Express Service Point Austin located?
It is located at 11301 Lakeline Blvd, Austin, TX 78717, United States, inside the Parkline Shopping Center.
What are the operating hours of DHL Express Service Point Austin?
The service point is open Monday to Friday from 10:00 AM to 7:00 PM, and on Saturday from 10:00 AM to 4:00 PM. It is closed on Sundays. On November 1, 2025, it will operate from 10:00 AM to 1:00 PM.
Can I get delivery services from DHL Express Service Point Austin?
Yes, DHL Express Service Point Austin provides delivery services as part of their pickup and delivery services offerings.
What payment options are accepted at DHL Express Service Point Austin?
They accept American Express, Apple Pay, Check, Discover, Mastercard, and Visa for payments.
Is there a mobile app available for DHL shipping services?
Yes, DHL has mobile apps available for both Android (https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile) and iOS (https://apps.apple.com/app/id1426463073) platforms to facilitate shipping.
How can I contact DHL Express Service Point Austin by phone or email?
You can contact them by phone at +1 512-415-4086 or email at USRETAIL018@dhl.com.
What popular dining options are near DHL Express Service Point Austin?
Near DHL Express Service Point Austin, you can find dining options like 85°C Bakery Cafe, Banh Mi Galang (Vietnamese restaurant), Kobako Katsu (Korean and Japanese cuisine), Momo Sushi, Market Eatery (Asian and Korean restaurant), Mix Korean Inspired Street Food, Beard Papa's bakery and dessert shop, and bb.q Chicken Austin Cedar Park.
Are there any retail stores close to DHL Express Service Point Austin?
Yes, nearby retail stores include Bed Bath & Beyond and Half Price Books, offering a range of household items and books respectively.
What nearby services could I use when visiting DHL Express Service Point Austin?
In addition to DHL, there are services like the USCIS Application Support Center for government-related needs and Mojo Spa Massage for relaxation and massage services located nearby.