Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Next to Austin-Bergstrom International Airport in Austin offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.2
338 reviews
5 stars
89
4 stars
6
3 stars
10
2 stars
6
1 star
227
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported failed delivery attempts, packages delivered to wrong addresses, and significant delays in receiving their items.
Customer Service
Many reviews highlighted poor customer service experiences, including long wait times, unhelpful responses, and difficulty reaching representatives.
Helpful Staff
Despite the overall negative feedback, some customers praised individual staff members for their helpfulness and ability to resolve issues.
High Costs
Customers expressed frustration over high shipping costs, especially when services did not meet expectations or resulted in additional fees.
Inconsistent Service
The service quality varied significantly, with some customers experiencing smooth transactions while others faced multiple complications.
- GUGavin Upton1 day ago1.0If I could rate lower than a 1 star I would. Driver drove by my house without delivering my product. Spent the next 2 hours on 6 separate phone calls being bounced around with each person claiming it “wasn’t their department”. Refused to give me a number for corporate. Googled the corporate number and called them, got nothing but attitude from the gentleman I spoke to who refused to help my case. Then got transferred to a gentleman who told me there was a mix up with the address and my package was in Australia AFTER I had paid the tariffs requested by dhl for my package to be imported to America 2 days prior. Whole system is a joke. Keep getting given the runaround and nobody is willing to take responsibility or help deal with tracking down the package
- IKIlya KostenkoOct 7, 20251.0stay away from DHL brokerage. every time they claim my Korean packages as Chinese, while all docs said made in Korea, shipped from Korea, provided many times. then initiate charge fro 50% of total cost as customs clearance, then I need a months to appeal as they reply once a week. charged 12,000$ excessive customs fees instead of 1500. total time longer than sea freight and cost triple the price. always confusing HTS codes despite that I provide them for every product. one time could be a mistake but this is a second time, nobody cares. I visited this facility , wrote to 3 emails, called to every phone available, nobody knows everything, no response , no feedback, once a week response imagine you paid for this. I'd never use it for even free of cost.
- ALAshley LiangSep 24, 20251.0I would not recommend getting international packages delivered using DHL. They will “attempt” to deliver and wait at the door for less than a minute - yes I checked on the camera the time the courier rang the doorbell and when I opened the door trying to wave him down. One minute 10 seconds and he was already in the truck halfway down the street. The shipper does not allow for signature release. Calling customer service for assistance is horrendous. I have called multiple times and currently waiting 7 hours for an escalated supervisor call back. The first supervisor put in my address incorrectly causing another day of my package being held. If you would like your package delivered, DO NOT USE DHL, unless you plan on sitting at your door during the delivery window.
- SKSampurna KhatriSep 8, 20251.0DHL delivered my laptop from uk to usa and they broke my laptop on the shipping way. I even had paid for shipping insurance and i don't know where to complain about this.
- MCMonna ColemanAug 17, 20251.0Delivery Sucks! Don’t waste your time or money! Paid for overnight services, 3 days later package still hasn’t arrived. Of course it’s pulling teeth to speak to someone. Ridiculous
Frequently Asked Questions About DHL Express Service Point
Where is the DHL Express Service Point in Austin located?
It is located next to Austin-Bergstrom International Airport at 9401A Cargo Avenue, Austin, TX 78719, USA.
What types of shipping services does the DHL Express Service Point offer?
They provide international shipping services including next day shipping and delivery for personal or business needs, handling shipments like luggage, passports, and packages of any size.
What are the operating hours of the DHL Express Service Point in Austin?
The service point is open Monday to Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Does the DHL Express Service Point offer delivery services?
Yes, the DHL Express Service Point offers delivery as part of its pickup and delivery services.
What payment methods are accepted at the DHL Express Service Point?
They accept American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is the DHL Express Service Point accessible for wheelchair users?
Yes, this location has a wheelchair accessible entrance.
Are there nearby courier and delivery services around the DHL Express Service Point?
Yes, there are several DHL Express Service Points nearby offering courier and delivery services, which could be useful for comparing shipping options or handling different shipments.
What other shipping or freight services are located near the DHL Express Service Point?
Nearby you will find FedEx and UPS Drop Box locations as well as the DHL-Austin Bergstrom International airport freight and cargo service, providing multiple options for your shipping and freight needs.
Can I find transportation services near the DHL Express Service Point?
Yes, Elegant Limousine & Charter - Austin is nearby, offering limo and taxi services which can assist in getting to or from the DHL location or the airport conveniently.
What nearby facilities might be useful for travelers using the DHL Express Service Point next to Austin-Bergstrom International Airport?
Travelers can find nearby services such as gas stations like Valero, convenience stores like Corner Store, and money transfer services like Western Union, all close to the DHL Express Service Point and the airport, making it convenient for multi-purpose stops.